Service Degradation Affecting a Subset of Users in Web Mail and Calendar

Incident Report for Zoom

Update

We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share.

We appreciate your patience as we work to resolve this issue.

Posted May 14, 2026 - 03:54 PDT

Update

We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share.

We appreciate your patience as we work to resolve this issue.

Posted May 13, 2026 - 19:55 PDT

Update

We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share.

We appreciate your patience as we work to resolve this issue.

Posted May 13, 2026 - 10:56 PDT

Update

We continue to work on a fix for Web Mail issue and will provide updates as soon as there is more information to share.

We appreciate your patience as we work to resolve this issue.

Posted May 13, 2026 - 02:18 PDT

Update

We have fixed the issue where a subset of users may have experienced issues with Web calendar.

We continue to work on the fix for Web Mail issue and will provide updates as soon as there is more information to share.

We appreciate your patience as we work to resolve this issue.

Posted May 12, 2026 - 22:02 PDT

Update

We continue to work on a fix for this issue and will provide updates as soon as there is more information to share.

We appreciate your patience as we work to resolve this issue.

Posted May 12, 2026 - 20:54 PDT

Update

We continue to work on a fix for this issue and will provide updates as soon as there is more information to share.

We appreciate your patience as we work to resolve this issue.

Posted May 12, 2026 - 19:54 PDT

Update

We continue to work on a fix for this issue and will provide updates as soon as there is more information to share.

We appreciate your patience as we work to resolve this issue.

Posted May 12, 2026 - 18:54 PDT

Identified

We have successfully identified the root cause affecting a subset of users in Web Mail and Calendar.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

Posted May 12, 2026 - 17:53 PDT

Investigating

We are currently investigating a service degradation with a subset of users in Web Mail and Calendar.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

Posted May 12, 2026 - 16:01 PDT

This incident affects: Zoom Mail (Calendar, Mail).