Service Degradation Affecting Inbound and Outbound SMS Messages for a Subset of users in Australia

Incident Report for Zoom

Resolved

The service degradation with inbound and outbound SMS messages affecting a subset of users in Australia has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.

Posted May 11, 2026 - 17:48 PDT

Monitoring

Posted May 11, 2026 - 17:24 PDT

Identified

We have successfully identified the root cause affecting inbound and outbound SMS messages affecting a subset of users in Australia.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

Posted May 11, 2026 - 16:44 PDT

Investigating

We are currently investigating a service degradation with inbound and outbound SMS messages affecting a subset of users in Australia .

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

Posted May 11, 2026 - 16:19 PDT

This incident affected: Zoom CX - AUSTRALIA (Zoom Contact Center, SMS (Inbound/Outbound)) and Zoom Phone - AUSTRALIA (SMS/MMS (Inbound/Outbound)).