Zoom Status

Zoom Push Notification Service Release: October, 2026 (No Operational Impact)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 2026 - 09:00 PDT

Scheduled - We will be performing maintenance for Zoom Push Notification Service. No operational impact is expected.

This maintenance includes the following enhancements and improvements:
- Activity center enhancement
- Presence enhancement
- Bug fix

All services are expected to operate normally during the maintenance window.
Oct 15, 2026 09:00 - Oct 23, 2026 09:00 PDT

Zoom Chat Update: October 06, 2026 (No Operational Impact)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 06, 2026 - 09:00 PDT

Scheduled - We will be providing an update to Zoom Chat Backend Service. There will be no operational impact. All services will be available during this scheduled update.
Oct 6, 2026 09:00 - Oct 23, 2026 09:00 PDT

About This Site

For more information, please visit https://support.zoom.us

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Operational

Degraded Performance

Partial Outage

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Maintenance

Scheduled Maintenance

Zoom Chat Backend Update: October, 2026 (No Operational Impact) Oct `16`, `2026` `09:00` - Nov `14`, `2026` `08:00` PST

We will be providing an update to Zoom Chat Backend Service. There will be no operational impact. All services will be available during this scheduled update (ZR status might be displayed as offline in the service logs but no operational impact).
Posted on Oct 15, 2026 - 04:41 PDT

Zoom Contact Center Update: October 17, 2026 (No Operational Impact) Oct `16`, `2026` `17:00` - Oct `17`, `2026` `02:00` PDT

We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067626 for more details. This update includes warm transfer to flow for voice engagements.

There is no operational impact. All services will be available during this scheduled update.
Posted on Oct 13, 2026 - 06:48 PDT

Zoom Virtual Agent Update: October 17, 2026 (No Operational Impact) Oct `16`, `2026` `17:00` - Oct `17`, `2026` `02:00` PDT

We will be providing an update to Zoom Virtual Agent. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067812 for more details. This update includes the ability to export Zoom Virtual Agent usage data.

There is no operational impact. All services will be available during this scheduled update.
Posted on Oct 13, 2026 - 06:52 PDT

Zoom Phone Update: October 18, 2026 (No Operational Impact) Oct `17`, `2026` `17:00` - Oct `18`, `2026` `02:00` PDT

We will be providing an update to Zoom Phone. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details. This update includes spam warning integration for Movius identified spam calls.

There is no operational impact. All services will be available during this scheduled update.
Posted on Oct 12, 2026 - 17:38 PDT

Zoom Phone Update - Japan SIP Zones: October 18, 2026 (No Operational Impact) Oct `18`, `2026` `08:00`-`10:00` PDT

We will be providing an update to Zoom Phone - Japan SIP zones in Tokyo and Osaka. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details. This update includes spam warning integration for Movius identified spam calls.

There is no operational impact. All services will be available during this scheduled update.
Posted on Oct 12, 2026 - 17:45 PDT

Network Maintenance in SJC Data Center : October 18, 2026 Oct `18`, `2026` `21:00` - Oct `19`, `2026` `03:00` PDT

Zoom will perform network maintenance at our San Jose data center. Users may experience a brief interruption of service during the maintenance window.
Posted on Sep 20, 2026 - 01:42 PDT

Zoom Phone Maintenance - AMS3 Data Center: October 19, 2026 Oct `19`, `2026` `09:00` - Oct `21`, `2026` `21:30` PDT

Zoom will perform service maintenance at our AMS3 Data Center starting at 9:00 AM Pacific on October 19, 2026. Zoom Phone users registered to the those sip zones will be automatically registered in the FRA3 sip zone sequentially. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.
Posted on Sep 23, 2026 - 17:02 PDT

Zoom Phone maintenance - AMS5 Data Center: November 3, 2026 Nov `3`, `2026` `09:00` - Nov `5`, `2026` `21:30` PST

Zoom will perform service maintenance at our AMS5 Data Center starting at 9:00 AM Pacific on November 03, 2026. Zoom Phone users registered to the those sip zones will be automatically registered in the FRA3 sip zone sequentially. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.
Posted on Oct 01, 2026 - 17:57 PDT

Common Platform Voice Network Maintenance (Sydney, AU - SYD) November 6, 2026 (No Operational Impact) Nov `6`, `2026` `03:00`-`11:00` PST

We will perform scheduled maintenance to our voice infrastructure, including Bring Your Own Carrier (BYOC), Provider Exchange (PEX), and native PSTN carriers during this time. We do not anticipate any service impact. Customers and partners with redundant trunks to both the SYD and MEL datacenter will notice the SYD peer temporarily offline, however all traffic will be automatically rerouted to MEL peer for the duration of the maintenance period.

This maintenance is on CPL and its PSTN service supporting backend ZP and ZCC in SYD and MEL regions.
Posted on Oct 12, 2026 - 18:18 PDT

Decommissioning Numbers for Zoom Audio Conferencing: November 6, 2026 (No Operational Impact) Nov `6`, `2026` `17:00`-`20:00` PST

Update - We will be undergoing scheduled maintenance during this time.
Oct 08, 2026 - 16:46 PDT

Scheduled - Due to a change with our phone carrier(s), the following Toll-Free or Toll numbers are being decommissioned from Audio Conferencing on 11/6/2026.

Angola +244 XXXX255009

Bahrain +973 XXXX6238

Brunei +673 XXXX309

Costa Rica +506 XXXX425510

Ecuador +593 XXXX000785

Egypt +20 XXXX0009608

Ghana +233 XXXX84860

Kazakhstan +7 XXXX0808315

Macau +853 XXXX1604

Qatar +974 XXXX00059

South Africa +27 XXXX64584

Taiwan +886 XXXX17473, +886 XXXX99864

UAE +971 XXXX4910899

Accounts will still have other Toll-Free or Toll numbers available for use.

Please make sure to make any necessary updates in your Admin Portal (https://zoom.us/account/setting?tab=telephony) to ensure availability for use of the remaining Toll-Free or Toll numbers on your account. If you are not already using the remaining numbers, meetings currently scheduled for 11/6/2026 and onward may need to be rescheduled to ensure the updated Toll-Free or Toll numbers are reflected in the newly scheduled meetings. If meeting invites are not updated to reflect the additional Toll-Free or Toll numbers, participants dialing in will not be able to join using the decommissioned numbers after 11/6/2026. Any newly created meetings scheduled after you’ve updated the numbers in your portal will be automatically updated with the remaining Toll-Free or Toll numbers for future invites.

To view your current and new numbers in order to make the above changes, please visit your Admin Portal. There you will be able to find all Toll-Free or Toll numbers that will remain supported.
Oct 08, 2026 - 16:44 PDT

Announcing IP Address Changes: November 6, 2026 (No Operational Impact) Nov `6`, `2026` `23:59` - Nov `7`, `2026` `00:00` PST

The published IP ranges for Zoom Meetings and Webinars, Contact Center, and Phone services have been updated, including the removal of decommissioned entries and mask changes. We recommend that network administrators with Zoom-specific firewall or network rules update their systems as soon as possible.

Removed IPv4 addresses for Zoom Meetings and Webinars:
3.235.96.0/23
69.174.108.0/22

New IPv4 addresses for Zoom Meetings and Webinars:
3.235.96.26/31
3.235.96.158/31
69.174.110.0/23

Removed IPv4 addresses for Zoom Phone:
8.5.128.0/24
69.174.108.0/22

New IPv4 addresses for Zoom Phone:
69.174.110.0/23

Removed IPv4 addresses for Zoom Contact Center:
3.235.96.0/23

New IPv4 addresses for Zoom Contact Center:
3.235.96.26/31
3.235.96.158/31

For a complete list, please see:
https://assets.zoom.us/docs/ipranges/Zoom.txt
https://assets.zoom.us/docs/ipranges/ZoomMeetings.txt
https://assets.zoom.us/docs/ipranges/ZoomPhone.txt
https://assets.zoom.us/docs/ipranges/ZoomPhone-TCP443.txt
https://assets.zoom.us/docs/ipranges/ZoomPhone-TCP5091.txt
https://assets.zoom.us/docs/ipranges/ZoomCC.txt
https://assets.zoom.us/docs/ipranges/ZCCFlowScriptCallWidget.txt

A complete list of network firewall IP ranges and domains for Zoom can be found on the Zoom Support site at:

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548
Posted on Oct 07, 2026 - 12:18 PDT

Scheduled Zoom Software Quarterly Lifecycle Update (11/7/2026) Nov `7`, `2026` `16:00`-`17:00` PST

Update - As a reminder approximately 30 days ahead of the upcoming enforcement, Zoom will be enforcing a new global minimum version this November 7. This affects the following products:

◦ VDI plugin
◦ Zoom Phone Local Survivability (ZPLS) module
◦ Meeting SDK (Web)

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Oct 07, 2026 - 17:15 PDT

Scheduled - Zoom will be enforcing a new minimum version for the following areas, approximately 90 days from now, on November 7, 2026:

VDI plugin

Zoom Phone Local Survivability (ZPLS) module

Meeting SDK (Web)

All other clients and plugins not listed here will maintain the same version requirements as the August 2026 enforcement.

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Aug 07, 2026 - 10:41 PDT

Zoom Phone Maintenance - EU01 - FRA2 Data Center: November 09, 2026 Nov `9`, `2026` `09:00` - Nov `11`, `2026` `23:30` PST

Zoom will perform service maintenance at our EU01-FRA2 Data Center starting at 9:00 AM Pacific on November 09, 2026. Zoom Phone users registered to the those sip zones will be automatically registered in the AMS2 sip zone sequentially. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.
Posted on Oct 05, 2026 - 02:35 PDT

Zoom Conference Room Connector DNS Changes: November 14, 2026 Nov `13`, `2026` `19:30` - Nov `14`, `2026` `11:30` PST

As part of ongoing service enhancements for the Cloud Room Connector (CRC) service, Zoom will be updating DNS records for SIP/H.323 endpoints in the Japan (Osaka and Tokyo), EU (France and Amsterdam), Australia (Melbourne and Sydney), Hong Kong, China, Canada (Toronto and Vancouver), and India (Mumbai and Hyderabad) regions.

In addition to the DNS record update, we will be decommissioning legacy DNS records in other regions that are no longer in use.

Effective Date: November 14, 2026

Action Required
To avoid service disruption, we recommend reviewing your CRC endpoint configurations as soon as possible, updating your DNS records with the new entries, and removing the older legacy records before November 14, 2026.

If you have any questions or issues, please contact Zoom Support.

DNS Record Updates

Japan Region
We will update the country-level domain and data-center (DC) domains, along with their respective SRV-Records. An example of the change is as follows:

zmjp.us >> jp.zoomcrc.com
os.zmjp.us >> kix.zoomcrc.com
ty.zmjp.us >> nrt.zoomcrc.com

Records to be replaced (A-Record and SRV-Record):
zmjp.us:

_h323cs._tcp.zmjp.us
_sip._tcp.zmjp.us
_sips._tcp.zmjp.us
_sip._udp.zmjp.us

os.zmjp.us:

_h323cs._tcp.os.zmjp.us
_sip._tcp.os.zmjp.us
_sips._tcp.os.zmjp.us
_sip._udp.os.zmjp.us

ty.zmjp.us:

_h323cs._tcp.ty.zmjp.us
_sip._tcp.ty.zmjp.us
_sips._tcp.ty.zmjp.us
_sip._udp.ty.zmjp.us

New records (A-Record and SRV-Record):
jp.zoomcrc.com:

_h323cs._tcp.jp.zoomcrc.com
_sip._tcp.jp.zoomcrc.com
_sips._tcp.jp.zoomcrc.com
_sip._udp.jp.zoomcrc.com

kix.zoomcrc.com:

_h323cs._tcp.kix.zoomcrc.com
_sip._tcp.kix.zoomcrc.com
_sips._tcp.kix.zoomcrc.com
_sip._udp.kix.zoomcrc.com

nrt.zoomcrc.com:

_h323cs._tcp.nrt.zoomcrc.com
_sip._tcp.nrt.zoomcrc.com
_sips._tcp.nrt.zoomcrc.com
_sip._udp.nrt.zoomcrc.com

Canada Region
We will update the country-level domain and data-center (DC) domains, along with their respective SRV-Records. An example of the change is as follows:

zmca.us >> ca.zoomcrc.com
tr.zmca.us >> yyz.zoomcrc.com
vn.zmca.us >> yvr.zoomcrc.com

Records to be replaced (A-Record and SRV-Record):
zmca.us:

_h323cs._tcp.zmca.us
_sip._tcp.zmca.us
_sips._tcp.zmca.us
_sip._udp.zmca.us

tr.zmca.us:

_h323cs._tcp.tr.zmca.us
_sip._tcp.tr.zmca.us
_sips._tcp.tr.zmca.us
_sip._udp.tr.zmca.us

vn.zmca.us:

_h323cs._tcp.vn.zmca.us
_sip._tcp.vn.zmca.us
_sips._tcp.vn.zmca.us
_sip._udp.vn.zmca.us

New records (A-Record and SRV-Record):
ca.zoomcrc.com:

_h323cs._tcp.ca.zoomcrc.com
_sip._tcp.ca.zoomcrc.com
_sips._tcp.ca.zoomcrc.com
_sip._udp.ca.zoomcrc.com

yyz.zoomcrc.com:

_h323cs._tcp.yyz.zoomcrc.com
_sip._tcp.yyz.zoomcrc.com
_sips._tcp.yyz.zoomcrc.com
_sip._udp.yyz.zoomcrc.com

yvr.zoomcrc.com:

_h323cs._tcp.yvr.zoomcrc.com
_sip._tcp.yvr.zoomcrc.com
_sips._tcp.yvr.zoomcrc.com
_sip._udp.yvr.zoomcrc.com

EU Region
We will update the data-center (DC) domains, along with their respective SRV-Records. An example of the change is as follows:

am.zmeu.us >> ams.zoomcrc.com
fr.zmeu.us >> fra.zoomcrc.com

Records to be replaced (A-Record and SRV-Record):
am.zmeu.us:

_h323cs._tcp.am.zmeu.us
_sip._tcp.am.zmeu.us
_sips._tcp.am.zmeu.us
_sip._udp.am.zmeu.us

fr.zmeu.us:

_h323cs._tcp.fr.zmeu.us
_sip._tcp.fr.zmeu.us
_sips._tcp.fr.zmeu.us
_sip._udp.fr.zmeu.us

New records (A-Record and SRV-Record):
ams.zoomcrc.com:

_h323cs._tcp.ams.zoomcrc.com
_sip._tcp.ams.zoomcrc.com
_sips._tcp.ams.zoomcrc.com
_sip._udp.ams.zoomcrc.com

fra.zoomcrc.com:

_h323cs._tcp.fra.zoomcrc.com
_sip._tcp.fra.zoomcrc.com
_sips._tcp.fra.zoomcrc.com
_sip._udp.fra.zoomcrc.com

Decommisioned Legacy Records
Hosted Zone: zmeu.us

A-Records:

sip.zmeu.us

vip2.zmeu.us
sip2.zmeu.us
udp2.zmeu.us
udp.zmeu.us

SRV-Records:

_h323cs._tcp.vip2.zmeu.us
_sip._tcp.vip2.zmeu.us
_sips._tcp.vip2.zmeu.us
_sip._udp.vip2.zmeu.us

Australia Region
We will update the country-level domain and data-center (DC) domains, along with their respective SRV-Records. An example of the change is as follows:

zmau.us >> au.zoomcrc.com
me.zmau.us >> mel.zoomcrc.com
sy.zmau.us >> syd.zoomcrc.com

Records to be replaced (A-Record and SRV-Record):
zmau.us:

_h323cs._tcp.zmau.us
_sip._tcp.zmau.us
_sips._tcp.zmau.us
_sip._udp.zmau.us

me.zmau.us:

_h323cs._tcp.me.zmau.us
_sip._tcp.me.zmau.us
_sips._tcp.me.zmau.us
_sip._udp.me.zmau.us

sy.zmau.us:

_h323cs._tcp.sy.zmau.us
_sip._tcp.sy.zmau.us
_sips._tcp.sy.zmau.us
_sip._udp.sy.zmau.us

New records (A-Record and SRV-Record):
au.zoomcrc.com:

_h323cs._tcp.au.zoomcrc.com
_sip._tcp.au.zoomcrc.com
_sips._tcp.au.zoomcrc.com
_sip._udp.au.zoomcrc.com

mel.zoomcrc.com:

_h323cs._tcp.mel.zoomcrc.com
_sip._tcp.mel.zoomcrc.com
_sips._tcp.mel.zoomcrc.com
_sip._udp.mel.zoomcrc.com

syd.zoomcrc.com:
_h323cs._tcp.syd.zoomcrc.com
_sip._tcp.syd.zoomcrc.com
_sips._tcp.syd.zoomcrc.com
_sip._udp.syd.zoomcrc.com

Decommisioned Legacy Records
Hosted Zone: zmau.us

SRV-Records:

_h323cs._tcp.vip2.zmau.us
_sip._tcp.vip2.zmau.us
_sip._tcp.vip2.zmau.us
_sip._udp.vip2.zmau.us
_sips._udp.vip2.zmau.us

China Region
We will update the country-level domain and data-center (DC) domains, along with their respective SRV-Records. An example of the change is as follows:

zmcn.us >> cn.zoomcrc.com

Records to be replaced (A-Record and SRV-Record):
zmcn.us:

_h323cs._tcp.zmcn.us
_sip._tcp.zmcn.us
_sips._tcp.zmcn.us
_sip._udp.zmcn.us

New records (A-Record and SRV-Record):
cn.zoomcrc.com:

_h323cs._tcp.cn.zoomcrc.com
_sip._tcp.cn.zoomcrc.com
_sips._tcp.cn.zoomcrc.com
_sip._udp.cn.zoomcrc.com

Decommisioned Legacy Records
Hosted Zone: zmcn.us

A-Records:

udp.zmcn.us
udp2.zmcn.us
vip2.zmcn.us
sip2.zmcn.us
sip.zmcn.us

SRV-Records:

_h323cs._tcp.vip2.zmcn.us
_sip._tcp.vip2.zmcn.us
_sips._tcp.vip2.zmcn.us
_sip._udp.vip2.zmcn.us

Hong Kong Region
We will update the country-level domain and data-center (DC) domains, along with their respective SRV-Records. An example of the change is as follows:

zmhk.us >> hkg.zoomcrc.com

Records to be replaced (A-Record and SRV-Record):
zmhk.us:

_h323cs._tcp.zmhk.us
_sip._tcp.zmhk.us
_sips._tcp.zmhk.us
_sip._udp.zmhk.us

New records (A-Record and SRV-Record):
hkg.zoomcrc.com:

_h323cs._tcp.hkg.zoomcrc.com
_sip._tcp.hkg.zoomcrc.com
_sips._tcp.hkg.zoomcrc.com
_sip._udp.hkg.zoomcrc.com

Decommisioned Legacy Records
Hosted Zone: zmhk.us

A-Records:

vip2.zmhk.us
udp2.zmhk.us
sip2.zmhk.us
udp.zmhk.us
sip.zmhk.us

SRV-Records:

_sip._tcp.vip2.zmhk.us
_sip._udp.vip2.zmhk.us
_sips._tcp.vip2.zmhk.us
_h323cs._tcp.vip2.zmhk.us

India Region
We will update the country-level domain and data-center (DC) domains, along with their respective SRV-Records. An example of the change is as follows:

zmin.us >> in.zoomcrc.com
hy.zmin.us >> hy2.zoomcrc.com
mb.zmin.us >> mb2.zoomcrc.com

Records to be replaced (A-Record and SRV-Record):
zmin.us:

_h323cs._tcp.zmin.us
_sip._tcp.zmin.us
_sips._tcp.zmin.us
_sip._udp.zmin.us

hy.zmin.us:

_h323cs._tcp.hy.zmin.us
_sip._tcp.hy.zmin.us
_sips._tcp.hy.zmin.us
_sip._udp.hy.zmin.us

mb.zmin.us:

_h323cs._tcp.mb.zmin.us
_sip._tcp.mb.zmin.us
_sips._tcp.mb.zmin.us
_sip._udp.mb.zmin.us

New records (A-Record and SRV-Record):
in.zoomcrc.com:

_h323cs._tcp.in.zoomcrc.com
_sip._tcp.in.zoomcrc.com
_sips._tcp.in.zoomcrc.com
_sip._udp.in.zoomcrc.com

hy2.zoomcrc.com:

_h323cs._tcp.hy2.zoomcrc.com
_sip._tcp.hy2.zoomcrc.com
_sips._tcp.hy2.zoomcrc.com
_sip._udp.hy2.zoomcrc.com

mb2.zoomcrc.com:

_h323cs._tcp.mb2.zoomcrc.com
_sip._tcp.mb2.zoomcrc.com
_sips._tcp.mb2.zoomcrc.com
_sip._udp.mb2.zoomcrc.com

Decommisioned Legacy Records
Hosted Zone: zmin.us

A-Records:

vip2.zmin.us
udp2.zmin.us
udp.zmin.us
sip2.zmin.us
sip.zmin.us

SRV-Records:

_sips._tcp.vip2.zmin.us
_sip._udp.vip2.zmin.us
_sip._tcp.vip2.zmin.us
_h323cs._tcp.vip2.zmin.us
Posted on Oct 09, 2026 - 10:27 PDT

Past Incidents

Oct `15`, `2026`

Zoom Workforce Management Update: October 15, 2026 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Oct 15, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 17:00 PDT

Scheduled - We will be providing an update to Zoom Workforce Management. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068337 for more details. This update includes bulk CSV import and export capabilities for user management.

There is no operational impact. All services will be available during this scheduled update.
Oct 13, 06:40 PDT

Oct `14`, `2026`

Service Degradation Affecting Zoom Clips

Resolved - This incident has been resolved.

Please see the following KB article for details on the workaround.
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0089363
Oct 14, 12:58 PDT

Monitoring - The service degradation with Zoom Clips affecting a subset of users has been successfully resolved.

Please see the following KB article for details on the workaround.
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0089363

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Oct 14, 12:24 PDT

Update - Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made.
Oct 14, 09:04 PDT

Update - Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made.
Oct 14, 05:04 PDT

Update - Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Oct 14, 01:04 PDT

Update - Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Oct 13, 20:48 PDT

Identified - We have successfully identified the root cause of service degradation with Zoom Clips affecting a subset of users.

This incident impacts only the users on Windows 11 after the latest version of Edge WebView2 was updated.

Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Oct 13, 19:03 PDT

Investigating - We are currently investigating a service degradation with Zoom Clips affecting a subset of users.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Oct 13, 17:20 PDT

Service degradation affected Zoom AI Companion in US region

Resolved - This incident has been resolved and the affected services have been restored.
Oct 14, 10:19 PDT

Monitoring - On 10/14/2026, Between 12:10 UTC to 12:34 UTC, users may have experienced issues with Zoom AI Companion in US region.

This incident has been resolved and the affected services have been restored.
Oct 14, 10:03 PDT

Service Degradation Affected Sandbox Creation in ZoomMate

Resolved - This incident has been resolved and the affected services have been restored.
Oct 14, 02:44 PDT

Monitoring - On 10/14/2026, Between 05:35 UTC to 06:16 UTC, the users may have experienced issue with creating sandbox in ZoomMate.

This incident has been resolved and the affected services have been restored.
Oct 14, 02:39 PDT

Oct `13`, `2026`

Service degradation affecting Zoom Meeting API in US region

Resolved - This incident has been resolved and the affected services have been restored.
Oct 13, 09:22 PDT

Monitoring - On 10/13/2026, Between 04:23 UTC to 09:14 UTC, Subset of users may have experienced issues with Zoom Meeting API in US region.

This incident has been resolved and the affected services have been restored.
Oct 13, 02:32 PDT

Oct `12`, `2026`

Service degradation affecting Zoom AI Companion in US region

Resolved - This incident has been resolved and the affected services have been restored.
Oct 12, 04:20 PDT

Monitoring - On 10/12/2026, Between 09:11 UTC to 09:51 UTC, Users may have experienced issues with Zoom AI Companion in US region.

This incident has been resolved and the affected services have been restored.
Oct 12, 04:09 PDT

Network Maintenance in SJC Datacenter: October 11, 2026

Completed - The scheduled maintenance has been completed.
Oct 12, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 22:00 PDT

Scheduled - Zoom will perform service maintenance at SJC Datacenter. During the maintenance window, Users may experience an impact for a brief amount of time for services mentioned.
Aug 31, 09:17 PDT

Oct `11`, `2026`

Service Degradation Affecting Zoom Scheduler.

Resolved - This incident has been resolved and the affected services have been restored.
Oct 11, 17:42 PDT

Monitoring - The service degradation with Zoom Scheduler has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Oct 11, 17:13 PDT

Identified - We have successfully identified the root cause affecting Zoom Scheduler for a subset of users.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Oct 11, 17:09 PDT

Investigating - We are currently investigating a service degradation with Zoom Scheduler affecting a subset of users.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Oct 11, 15:29 PDT

Oct `10`, `2026`

Zoom Phone India Maintenance (Hyderabad Data Center): October 09, 2026

Completed - The scheduled maintenance has been completed.
Oct 10, 10:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 04:30 PDT

Scheduled - Zoom Phone users registered to the India (Hyderabad) Data Center will be automatically registered in an alternative Data Center (Mumbai) starting at 09th October 2026 04:30 AM PDT (5:00 PM IST on 09th October 2026). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.

If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to alternate India (Mumbai) Data Center in addition to the India (Hyderabad) Data Center. During the maintenance window, connectivity to Zoom’s Hyderabad Data Center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s India (Mumbai) Data Center. Traffic will continue to be routed through the Zoom's India (Hyderabad) Data Center once the maintenance is completed.

For customers that use hardware phones, refer to this link for the devices support the alternative datacenter process as described above: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061373#h_01GNZ783VT6YXHES8NSXBA5M9A
Sep 16, 09:14 PDT

Service Degradation Affecting File Uploads and Downloads in Zoom Chat

Resolved - This incident has been resolved and the affected services have been restored.
Oct 10, 02:10 PDT

Monitoring - On 10/10/2026, Between 06:12 UTC to 07:39 UTC, Users may have experienced issues with file upload and download functionality in Zoom chat

This incident has been resolved and the affected services have been restored.
Oct 10, 01:54 PDT

Oct `9`, `2026`

Service Degradation Affecting Customer Using Polycom Devices Going Offline

Resolved - This incident has been resolved and the affected services have been restored.
Oct 9, 21:41 PDT

Monitoring - The issue affecting customers using Polycom devices going offline has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Oct 9, 21:25 PDT

Update - We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
Oct 9, 18:32 PDT

Update - A significant number of Polycom devices are back online, and service has been restored for the majority of affected users.

We are continuing to work with our underlying provider to address the remaining service degradation affecting a subset of users whose Polycom devices remain offline.

We will continue to monitor the service closely and provide further updates as progress is made.

Thank you for your patience and understanding.
Sep 27, 03:44 PDT

Update - We are continuing to work with our underlying provider to address the service degradation affecting a subset of users experiencing Polycom devices going offline.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
Sep 26, 21:01 PDT

Update - Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
Sep 26, 06:51 PDT

Identified - The root cause affecting service degradation with a subset of users with Polycom devices going offline has been identified.

We will keep you informed with timely updates as progress is made.
Sep 25, 13:20 PDT

Update - We are continuing to investigate this issue and will provide updates as soon as there is more information to share.

Thank you for your patience.
Sep 25, 12:11 PDT

Investigating - We are currently investigating a service degradation with a subset of users with Polycom devices going offline.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Sep 25, 10:45 PDT

Zoom Phone Maintenance - SIN3 Data Center: October 8, 2026

Completed - The scheduled maintenance has been completed.
Oct 9, 21:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 09:00 PDT

Scheduled - Zoom will perform service maintenance at our SIN3 Data Center starting at 9:00 AM Pacific on October 8, 2026. Zoom Phone users registered to the those sip zones will be automatically registered in the NRT3 sip zone sequentially. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.
Sep 15, 16:36 PDT

Service Degradation Affecting Zoom Phone and Zoom Contact Center PCI Integration in North America

Resolved - This incident has been resolved and the affected services have been restored.
Oct 9, 07:29 PDT

Monitoring - On 2026-10-09, between 12:04 UTC to 02:10 UTC users might have experienced issue with Zoom Phone and Zoom Contact Center PCI Integration in North America. The issue has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Oct 9, 07:17 PDT

Oct `8`, `2026`

Oct `7`, `2026`

Oct `6`, `2026`

Zoom Phone Maintenance - NRT3 Data Center: October 5, 2026

Completed - The scheduled maintenance has been completed.
Oct 6, 23:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 09:00 PDT

Scheduled - Zoom will perform service maintenance at our NRT3 Data Center starting at 9:00 AM Pacific on October 5, 2026. Zoom Phone users registered to the those sip zones will be automatically registered in the KIX3 sip zone sequentially. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.
Sep 15, 16:32 PDT

Service Degradation Affecting Zoom Slides Generation in US Region

Resolved - This incident has been resolved and the affected services have been restored.
Oct 6, 21:47 PDT

Monitoring - The issue affecting a subset of users experiencing difficulties with Zoom Slides Generation in the US region has been successfully resolved.

Our team will continue to monitor the situation closely and will keep you informed of any further developments.
Oct 6, 21:31 PDT

Identified - We have identified the issue affecting a subset of users who are experiencing difficulties with Zoom Slides Generation in US Region.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Oct 6, 21:13 PDT

Investigating - We are currently investigating a service degradation affecting a subset of users who are experiencing difficulties with Zoom Slides Generation in US Region.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Oct 6, 19:08 PDT

Service Degradation Affecting Zoom Calendar

Resolved - This incident has been resolved and the affected services have been restored.
Oct 6, 20:58 PDT

Monitoring - The service degradation affecting calendar provisioning for new users has been successfully resolved.

Our team will continue to monitor the situation closely and will keep you informed of any further updates.
Oct 6, 20:46 PDT

Identified - We have identified the service degradation where new users may be experiencing issues with calendar provisioning.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Oct 6, 20:09 PDT

Investigating - We are currently investigating a service degradation where new users may be experiencing issues with calendar provisioning.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Oct 6, 19:41 PDT

Service Degradation Affected Inbound and Outbound Calls for Zoom Contact Center

Resolved - This incident has been resolved and the affected services have been restored.
Oct 6, 20:42 PDT

Monitoring - On 10/07/2026, Between 2:32 UTC to 2:44 UTC, A subset of users may have experienced issues with inbound and outbound calls for Zoom Contact Center.

This incident has been resolved and the affected services have been restored.
Oct 6, 20:30 PDT

Oct `5`, `2026`

Service Degradation Affecting ZoomMate

Resolved - This incident has been resolved.
Oct 5, 15:21 PDT

Monitoring - The service degradation with ZoomMate has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Oct 5, 15:04 PDT

Identified - We have successfully identified the root cause affecting ZoomMate services.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Oct 5, 15:02 PDT

Investigating - We are currently investigating a service degradation with ZoomMate services.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Oct 5, 14:57 PDT

Network Maintenance in SJC Datacenter: October 4, 2026

Completed - The scheduled maintenance has been completed.
Oct 5, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 4, 22:00 PDT

Oct `4`, `2026`

Zoom Phone Maintenance - US East (IAD9 / IAD10) Data Center: October 2, 2026

Completed - The scheduled maintenance has been completed.
Oct 4, 21:30 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 2, 17:00 PDT

Scheduled - Zoom will perform service maintenance at our US East (IAD9 / IAD10)) Data Center starting at 5:00 PM Pacific on October 2nd, 2026. Zoom Phone users registered to the those sip zones will be automatically registered in the other side sip zone sequentially. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.
Sep 10, 11:40 PDT

Service Degradation Affecting Zoom Rooms Management and Workspaces Management in SA01.

Resolved - This incident has been resolved and the affected services have been restored.
Oct 4, 17:41 PDT

Monitoring - The issue affecting Zoom Rooms Management and Workspaces Management has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Oct 4, 17:00 PDT

Identified - We have identified the service degradation with Zoom Rooms Management and Workspaces Management.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Oct 4, 16:50 PDT

Investigating - We are currently investigating a service degradation affecting Zoom Rooms Management and Workspaces Management in SA01 region.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Oct 4, 16:19 PDT

Service Degradation Affected Inbound and Outbound Calls of Zoom Phone and Contact Center in North America Region

Resolved - This incident has been resolved and the affected services have been restored.
Oct 4, 01:20 PDT

Monitoring - On 10/04/2026, Between 06:36 UTC to 07:30 UTC, A subset of users may have experienced issues with inbound and outbound calls of Zoom Phone and Contact Center in North America region.

This incident has been resolved and the affected services have been restored.
Oct 4, 01:05 PDT

Oct `3`, `2026`

Service degradation affecting Developer Documentation Website

Resolved - This incident has been resolved and the affected services have been restored.
Oct 3, 11:43 PDT

Monitoring - The service degradation with Developer Documentation Website has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Oct 3, 11:18 PDT

Identified - We have successfully identified the root cause affecting users ability to access documentation from the Developer Documentation Website.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Oct 3, 10:15 PDT

Investigating - We are currently investigating a service degradation affecting users ability to access documentation from Developer Documentation Website.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Oct 3, 09:49 PDT

Oct `2`, `2026`

Oct `1`, `2026`

Service Degradation Affected Incoming and Outgoing Calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events

Resolved - This incident has been resolved.
Oct 1, 10:53 PDT

Update - On 10/01/2026, Between 15:33 UTC to 15:37 UTC, a subset of users may have experienced service degradation affected incoming and outgoing calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events.

This incident has been resolved and the affected services have been restored.
Oct 1, 09:49 PDT

Monitoring - On 10/01/2026, Between 15:33 UTC to 15:37 UTC, a subset of users may have experienced service degradation affected incoming and outgoing calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events.

This incident has been resolved and the affected services have been restored.
Oct 1, 09:08 PDT

Service Degradation Affecting Zoom for Google Workspace Add-On

Resolved - This incident has been resolved and the affected services have been restored.
Oct 1, 09:21 PDT

Monitoring - The issue preventing users ability to add Zoom app in Google Calendar Services has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Oct 1, 09:05 PDT

Update - Our team continue to work on a resolution with our partner, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Oct 1, 08:07 PDT

Identified - We have successfully identified the root cause affecting users ability to add Zoom app in 3P Calendar Services.

Our team is actively working on a resolution with our partner, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Oct 1, 05:38 PDT

Investigating - We are currently investigating a service degradation affecting users ability to add Zoom app in 3P Calendar Services.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Oct 1, 04:52 PDT

About This Site

Scheduled Maintenance

Zoom Chat Backend Update: October, 2026 (No Operational Impact) Oct 16, 2026 09:00 - Nov 14, 2026 08:00 PST

Zoom Contact Center Update: October 17, 2026 (No Operational Impact) Oct 16, 2026 17:00 - Oct 17, 2026 02:00 PDT

Zoom Virtual Agent Update: October 17, 2026 (No Operational Impact) Oct 16, 2026 17:00 - Oct 17, 2026 02:00 PDT

Zoom Phone Update: October 18, 2026 (No Operational Impact) Oct 17, 2026 17:00 - Oct 18, 2026 02:00 PDT

Zoom Phone Update - Japan SIP Zones: October 18, 2026 (No Operational Impact) Oct 18, 2026 08:00-10:00 PDT

Network Maintenance in SJC Data Center : October 18, 2026 Oct 18, 2026 21:00 - Oct 19, 2026 03:00 PDT

Zoom Phone Maintenance - AMS3 Data Center: October 19, 2026 Oct 19, 2026 09:00 - Oct 21, 2026 21:30 PDT

Zoom Phone maintenance - AMS5 Data Center: November 3, 2026 Nov 3, 2026 09:00 - Nov 5, 2026 21:30 PST

Common Platform Voice Network Maintenance (Sydney, AU - SYD) November 6, 2026 (No Operational Impact) Nov 6, 2026 03:00-11:00 PST

Decommissioning Numbers for Zoom Audio Conferencing: November 6, 2026 (No Operational Impact) Nov 6, 2026 17:00-20:00 PST

Announcing IP Address Changes: November 6, 2026 (No Operational Impact) Nov 6, 2026 23:59 - Nov 7, 2026 00:00 PST

Scheduled Zoom Software Quarterly Lifecycle Update (11/7/2026) Nov 7, 2026 16:00-17:00 PST

Zoom Phone Maintenance - EU01 - FRA2 Data Center: November 09, 2026 Nov 9, 2026 09:00 - Nov 11, 2026 23:30 PST

Zoom Conference Room Connector DNS Changes: November 14, 2026 Nov 13, 2026 19:30 - Nov 14, 2026 11:30 PST

Past Incidents

Oct 15, 2026

Oct 14, 2026

Oct 13, 2026

Oct 12, 2026

Oct 11, 2026

Oct 10, 2026

Oct 9, 2026

Oct 8, 2026

Oct 7, 2026

Oct 6, 2026

Oct 5, 2026

Oct 4, 2026

Oct 3, 2026

Oct 2, 2026

Oct 1, 2026

Zoom Chat Backend Update: October, 2026 (No Operational Impact) Oct `16`, `2026` `09:00` - Nov `14`, `2026` `08:00` PST

Zoom Contact Center Update: October 17, 2026 (No Operational Impact) Oct `16`, `2026` `17:00` - Oct `17`, `2026` `02:00` PDT

Zoom Virtual Agent Update: October 17, 2026 (No Operational Impact) Oct `16`, `2026` `17:00` - Oct `17`, `2026` `02:00` PDT

Zoom Phone Update: October 18, 2026 (No Operational Impact) Oct `17`, `2026` `17:00` - Oct `18`, `2026` `02:00` PDT

Zoom Phone Update - Japan SIP Zones: October 18, 2026 (No Operational Impact) Oct `18`, `2026` `08:00`-`10:00` PDT

Network Maintenance in SJC Data Center : October 18, 2026 Oct `18`, `2026` `21:00` - Oct `19`, `2026` `03:00` PDT

Zoom Phone Maintenance - AMS3 Data Center: October 19, 2026 Oct `19`, `2026` `09:00` - Oct `21`, `2026` `21:30` PDT

Zoom Phone maintenance - AMS5 Data Center: November 3, 2026 Nov `3`, `2026` `09:00` - Nov `5`, `2026` `21:30` PST

Common Platform Voice Network Maintenance (Sydney, AU - SYD) November 6, 2026 (No Operational Impact) Nov `6`, `2026` `03:00`-`11:00` PST

Decommissioning Numbers for Zoom Audio Conferencing: November 6, 2026 (No Operational Impact) Nov `6`, `2026` `17:00`-`20:00` PST

Announcing IP Address Changes: November 6, 2026 (No Operational Impact) Nov `6`, `2026` `23:59` - Nov `7`, `2026` `00:00` PST

Scheduled Zoom Software Quarterly Lifecycle Update (11/7/2026) Nov `7`, `2026` `16:00`-`17:00` PST

Zoom Phone Maintenance - EU01 - FRA2 Data Center: November 09, 2026 Nov `9`, `2026` `09:00` - Nov `11`, `2026` `23:30` PST

Zoom Conference Room Connector DNS Changes: November 14, 2026 Nov `13`, `2026` `19:30` - Nov `14`, `2026` `11:30` PST

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