Zoom Service Status

All Systems Operational

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For more information, please visit https://support.zoom.us

Zoom Blog Operational
Zoom Chat Operational
Zoom Chat Operational
Chat Messaging: Peer To Peer Messaging, History, Channels, Push Notifications Operational
User Profiles and Presence Operational
File Transfers: File, Video, Pictures, Voice Operational
Archive Message: Archiving IM message with Third-parties and Email Notifications Operational
Search Operational
Zoom AIC Operational
Profile Card Operational
Zoom Clips Operational
Zoom Community Operational
Zoom CX - Global Operational
Zoom Contact Center Operational
Web Portal (Admin/Users/Provisioning) Operational
Desktop Client (Supervisors/Agents) Operational
Web Client (Supervisors/Agents) Operational
3rd Party Integration Clients (e.g. Salesforce, ServiceNow, Zendesk, Meta) Operational
Reporting Service Operational
Developer Platform (APIs/Webhooks) Operational
Developer Platform (SDKs) Operational
Zoom Workforce Management Operational
SMS Operational
PSTN Operational
Provider Exchange (PEX) Operational
BYOC Operational
Zoom AIC Operational
Video Engagement Operational
Zoom CX - APAC Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound/Outbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
Voicemail Operational
Zoom CX - AUSTRALIA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound/Outbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Zoom CX - EMEA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound/Outbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Cobrowse Operational
Zoom CX - JAPAN Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound/Outbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Zoom CX - LATIN AMERICA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound/Outbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
Zoom CX - NORTH AMERICA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
SMS/MMS (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound/Outbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Cobrowse Operational
Zoom Developer Platform Operational
Web SDK Operational
REST API Operational
Marketplace Operational
Webhooks Operational
Developer Documentation Website Operational
Zoom Video SDK Operational
Cloud Recording Operational
Dashboard Operational
Calling Out Operational
Zoom Docs Operational
Zoom Events Operational
Zoom Mail Operational
Calendar Operational
Mail Operational
Zoom Scheduler Operational
Zoom AIC Operational
Zoom Meetings Operational
Zoom Meetings Operational
In-Meeting Chat/Polling Operational
Archiving Operational
Live Transcription Operational
Closed Captioning Operational
Live Streaming Operational
Meeting Dial-in/Telephony Operational
Zoom Conference Room Connector Operational
Recording Operational
Zoom Meeting Invite Operational
SIP Connected Audio (SCA) Operational
Zoom for Intune Operational
Zoom Whiteboard Operational
Zoom Webinars Operational
Zoom AIC Operational
SMS (Send meeting invite via SMS) Operational
PSTN Operational
Meeting Dial-out/Telephony Operational
Zoom Notes Operational
Zoom Phone - Global Operational
Web Portal (Admin/Users/Provisioning/Dashboard & Reporting) Operational
Third Party Contact Center Integration (Five9/Twilio/Talkdesk/inContact/Genesys) Operational
Integration (API/Webhook) Operational
Cisco Rooms registered to Zoom Phone Operational
Polycom Rooms registered to Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Zoom Phone Node Service Operational
SMS Operational
Zoom AIC Operational
PSTN Operational
Voicemail/Recording/Call Log Operational
Zoom Phone Operational
Devices (Softphones/Deskphones) Operational
Zoom Phone - APAC Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - AUSTRALIA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
SMS/MMS (Inbound/Outbound) Operational
Zoom Phone - EMEA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
SMS/MMS (Inbound/Outbound) Operational
Zoom Phone - HONG KONG/CHINA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - JAPAN Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - LATIN AMERICA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - NORTH AMERICA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
SMS/MMS (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Revenue Accelerator Operational
Zoom Revenue Accelerator Operational
Deals Operational
Email Notifications Operational
Conversation Analytics Operational
Recordings Operational
Zoom Rooms Operational
Zoom Rooms Operational
Zoom Rooms Digital Signage Operational
Zoom Workspace Reservation Operational
Zoom Visitor Management Operational
Zoom Subscriptions Operational
Zoom Support Operational
Knowledge Base Operational
Chatbot Operational
Ticketing Operational
Phone Support Operational
Zoom Virtual Agent Operational
Zoom Website Operational
Zoom Dashboard & Reporting Operational
Download Center & Clients Operational
Web Portal Operational
Web Client Operational
Zoom Rooms Operational
Integrations/Calendar/Plug-In/Add-In Operational
Zoom Learning Center Operational
Zoom Website Operational
Zoom Workforce Management Operational
Zoom Survey Operational
Clinical Notes Operational
Zoom Tasks Operational
Zoom Video Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Zoom Support Maintenance Dec 12, 2025 16:00-20:00 PST

We will be performing maintenance on Zoom Support Ticketing and Knowledge Base. Users may experience degraded performance and up to 30 minutes of downtime for Zoom Support’s Knowledge Base and Ticketing during the maintenance window.
Posted on Oct 18, 2025 - 08:32 PDT

Zoom Support EU Maintenance Dec 19, 2025 14:00-17:00 PST

We will be performing maintenance on Zoom Support EU Ticketing and Knowledge Base. Users may experience degraded performance and up to 30 minutes of downtime for Zoom Support’s EU Knowledge Base and Ticketing during the maintenance window.
Posted on Dec 04, 2025 - 07:22 PST

Zoom SSO Certificate Rotation 2025 Dec 21, 2025 23:59 - Dec 22, 2025 00:00 PST

Zoom will be making the new Service Provider certificate available on November 5, 2025, ahead of the expiration of the previously issued 2024/2025 certificate on Sunday, December 21, 2025.

No action is required for customers using an identity provider (IDP) or configuration that supports dynamic metadata refresh, as your IDP will automatically download the latest Zoom certificate and rotate it into your account’s configuration starting Wednesday, November 5, 2025.

If automatic update is disabled or your IDP does not support automatic certificate rotation, your organization will need to manually rotate the certificate by December 21, 2025. If the certificate has not been rotated by then, your organization will be unable to utilize SSO services until the certificate has been updated.

For more information on rotating the SSO certificate, please see: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067680

Note: if the SP Certificate box is not on your SSO configuration page, no action is required to rotate to the new certificate.
Posted on Nov 04, 2025 - 08:37 PST

Announcing IP Address Changes (No Operational Impact) Dec 26, 2025 23:59 - Dec 27, 2025 00:00 PST

The following new and updated IP subnet ranges will be deployed for use with Zoom’s Professional Services Organization (PSO) resources starting no earlier than 30 days from the posting of this notice. These network rules are only necessary if you are working with PSO, and are not necessary for the normal operation of Zoom’s services.

New IPv4 addresses for PSO network assessment:
3.41.0.96/27
3.42.0.32/27
3.44.192.32/27
5.60.131.160/27
18.96.227.224/27
18.97.17.0/27
18.98.198.224/27

A complete list of network firewall IP ranges for Zoom can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548
Posted on Nov 26, 2025 - 15:30 PST

Scheduled Zoom Software Quarterly Lifecycle Update (2/7/2026) Feb 7, 2026 17:00-18:00 PST

Zoom will be enforcing a new minimum version for the following areas, approximately 90 days from now on February 7, 2026:

- VDI client
- Zoom Node (including Meeting Connector ZC, MMR, and Conference Room Connector Hybrid)

Additionally, beginning with the February 2026 enforcement, Zoom will require a minimum version for Cobrowse SDK.

All other clients and plugins not listed here will maintain the same version requirements as the November 2025 enforcement.

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Posted on Nov 01, 2025 - 18:00 PDT
Dec 6, 2025
China Premium Toll Numbers
Completed - The scheduled maintenance has been completed.
Dec 6, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 17:00 PST
Scheduled - Due to a change with our phone carrier, the following China Premium Toll number is being retired

+86 21802xxxxx

Please make sure to make any necessary updates in your Admin Portal (https://zoom.us/account/setting?tab=telephony) to ensure availability for use of the remaining China Premium Toll numbers on your account.

Only if you are not already using the remaining numbers, currently scheduled meetings may need to be rescheduled so that the updated toll numbers will be reflected in newly scheduled meetings. Any newly created meetings scheduled after you’ve updated the numbers in your portal will be automatically updated with the remaining China Premium and Toll-Free number(s) for future invites.

To view your current and new numbers in order to make the above changes, please visit your Admin Portal. There you will be able to find all China Premium and Toll-Free numbers that will remain supported.
Dec 3, 08:38 PST
Dec 5, 2025
Issue with multiple Zoom Services
Resolved - This incident has been resolved.
Dec 5, 01:51 PST
Monitoring - We have resolved the issue with our provider & Zoom services are recovered. Our team will continue to monitor the situation closely and keep you informed of any further developments.

Services Impacted: Zoom Meeting, Web, Chat, Docs, WFM, ZP, ZCC and ZVA
Dec 5, 01:34 PST
Identified - We have identified service degradation with multiple Zoom services degradation and are working on a mitigation plan. We will continue to provide updates as we have them.
Dec 5, 01:11 PST
Dec 4, 2025

No incidents reported.

Dec 3, 2025
Issues with Zoom Phone functionality impacting a subset of users in Japan.
Resolved - This incident was resolved and the affected services were restored.
Dec 3, 00:09 PST
Monitoring - On 11/25/2025, Between 2:05 UTC to 2:30 UTC, A subset of users in Japan may have experienced issues with Zoom Phone functionality.
Our Vendor resolved the issue and the affected services were restored.
Dec 2, 23:59 PST
Dec 2, 2025
Scheduled Update to Prompt versions for Clients (December 2, 2025)
Completed - The scheduled maintenance has been completed.
Dec 2, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 18:00 PST
Scheduled - Zoom will be updating the Prompt versions for Zoom clients on December 2, 2025.

Prompted Version Updates:

Windows: 6.6.6
macOS: 6.6.10
Linux: 6.6.6
Windows (VDI): 6.4.14

For more information, such as specific versions, please refer to the Zoom Minimum, Prompted, and Slow/Fast Update Versions support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061900
Dec 1, 11:20 PST
Dec 1, 2025
A subset of users are experiencing intermittent audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Singapore region.
Resolved - This incident has been resolved and the affected services have been restored.
Dec 1, 22:30 PST
Monitoring - The issue affecting intermittent audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Singapore region has been resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Dec 1, 21:58 PST
Update - We continue to investigate intermittent audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Singapore region. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue
Dec 1, 21:35 PST
Update - We continue to investigate intermittent audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Singapore region. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Dec 1, 20:34 PST
Investigating - A subset of users are experiencing intermittent audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Singapore region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Dec 1, 20:05 PST
Network Maintenance in Ashburn Data Center
Completed - The scheduled maintenance has been completed.
Dec 1, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 19:00 PST
Scheduled - Zoom will perform service maintenance at our Ashburn data center (IAD). During the maintenance window, users may experience an impact for a brief amount of time for the services mentioned.
Nov 27, 18:11 PST
Nov 30, 2025
Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025
A subset of users are experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region.
Resolved - This incident has been resolved and the affected services have been restored.
Nov 26, 22:08 PST
Monitoring - A subset of users experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Nov 26, 21:58 PST
Update - Our team continues to work on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience
Nov 26, 21:34 PST
Identified - We have successfully identified the root cause where a subset of users are still experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Nov 26, 19:18 PST
Monitoring - A subset of users experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Nov 26, 19:09 PST
Identified - We have successfully identified the root cause where a subset of users are experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
Nov 26, 18:49 PST
Investigating - A subset of users are experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Nov 26, 18:26 PST
Nov 25, 2025
A subset of users might have experienced audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Europe region.
Resolved - This incident has been resolved.
Nov 25, 21:19 PST
Monitoring - Between 11/25/2025 18:00 UTC and 11/26/2025 04:48 UTC, a subset of users might have experienced audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Europe region. This incident has been resolved and the affected services have been restored.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Nov 25, 21:07 PST
Scheduled Update to Slow versions for Clients: November 25, 2025
Completed - The scheduled maintenance has been completed.
Nov 25, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 18:00 PST
Scheduled - Zoom will be updating the Slow track versions for Zoom clients on November 25, 2025.

Slow Channel Updates:
Windows: 6.6.6
macOS: 6.6.10
Linux: 6.6.6
Windows (VDI): 6.4.14

For more information, such as specific versions, please refer to the Zoom Minimum, Prompted, and Slow/Fast Update Versions support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061900
Nov 19, 17:59 PST
Nov 24, 2025
Network Maintenance in Ashburn Data Center
Completed - The scheduled maintenance has been completed.
Nov 24, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 19:00 PST
Scheduled - Zoom will perform service maintenance at our Ashburn data center (IAD). During the maintenance window, users may experience an impact for a brief amount of time for the services mentioned.
Nov 20, 22:43 PST
Nov 23, 2025
Announcing IP Address Changes (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Nov 23, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 23:59 PST
Scheduled - There are 3 changes as part of this announcement: a DNS change, an IP address change for Zoom Virtual Agent and Zoom Contact Center, and a protocol change for CDN.

DNS Change
Zoom will add an additional data center in an existing region to the global Zoom routing network, starting no earlier than 30 days from the posting of this notice. For network administrators with Zoom-specific proxy rules, please update your PAC files with the following site.

New data centers:
London (European Union) - lhr.zoom.us

Additionally, the following data centers are no longer in use and will be removed from Zoom resources starting no earlier than 30 days from the posting of this notice:

Removed data centers:
New York (United States) - ny.zoom.us
Denver (United States) - dv.zoom.us
San Jose (United States) - sc.zoom.us
San Jose (United States) - sj.zoom.us
Toronto (Canada) - tr.zoom.us
Vancouver (Canada) - vn.zoom.us
Mexico (Latin America) - mx.zoom.us
Leipzig (Europe) - lej.zoom.us
Sydney (Australia) - sy.zoom.us
Melbourne (Australia) - me.zoom.us
Osaka (Japan) - os.zoom.us
Tokyo (Japan) - ty.zoom.us


These changes will not affect Data & Storage Settings within the web portal concerning regions selected for Real-time data center locations. This is only a notification about the addition of data centers, their applicable DNS, and IP addresses within the existing regions.

A complete list of Zoom data centers can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067446

IP Address Changes
In addition to the data center changes, the following new and updated IP subnet ranges will be deployed to Zoom resources for the Zoom Contact Center (ZCC) Flow Script and HTTP Call widgets, as well as the Zoom Virtual Agent (ZVA) HTTP call widget, AI expert assist, and knowledge base sync endpoints.

New IPv4 addresses for the ZCC Flow Script widget and HTTP Call widget endpoints:
3.9.26.103
3.9.162.31
13.43.145.150
13.134.72.26
129.80.58.73
137.131.11.103

New IPv4 addresses for the ZVA HTTP call widget, AI expert assist, and knowledge base sync endpoints:
18.169.204.204
18.171.24.214
35.176.112.167
35.179.65.194

Protocol Change
Finally, the table for CDN rules has been updated to include the use of the UDP and TCP protocols for HTTP/HTTPS and HTTP/3 delivery. Due to this, we recommend that network administrators, with Zoom-specific firewall or network rules, update their systems. This update is only for the protocol; no changes have been made to the destination addresses used for CDN.

A complete list of network firewall IP ranges for Zoom can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548
Oct 20, 14:12 PDT
Nov 22, 2025
Zoom Support Maintenance
Completed - The scheduled maintenance has been completed.
Nov 22, 11:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 10:00 PST
Scheduled - We will be performing maintenance on Zoom Support Ticketing and Knowledge Base. Downtime is not expected, but users may experience general slowness for Zoom Support Knowledge Base and Ticketing during the maintenance window.
Nov 6, 22:09 PST
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