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Please refer to https://support.zoom.com/hc/en/article?id=zm_kb\u0026sysparm_article=KB0067626 for more details. This update includes transfer and release controls that vary based on engagement type in Smart Embed.\n\nThere is no operational impact. All services will be available during this scheduled update.","created_at":"2026-11-10T09:28:34.029-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-10T09:28:34.029-08:00","display_at":"2026-11-10T09:28:34.029-08:00","deliver_notifications":true,"tweet_id":null,"id":"xz4sp76z625y","incident_id":"l8n4b82zvbl9","custom_tweet":null,"affected_components":[{"code":"s5s5m6flk56z","name":"Zoom CX - Global - Zoom Contact Center","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Zoom Contact Center","created_at":"2024-03-21T13:14:33.314-07:00","updated_at":"2026-11-06T17:00:09.831-08:00","position":1,"description":null,"showcase":false,"start_date":"2024-03-21T00:00:00.000-07:00","id":"s5s5m6flk56z","page_id":"14qjgk812kgk","group_id":"1bmg0stx4mk0"}]},{"name":"Zoom Conference Room Connector DNS Changes in Saudi Arabia Region: November 13, 2026 (No Operational Impact)","status":"scheduled","created_at":"2026-10-16T11:15:46.364-07:00","updated_at":"2026-10-16T11:18:35.142-07:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/p0n0zr9sfdb6","scheduled_for":"2026-11-13T19:30:00.000-08:00","scheduled_until":"2026-11-14T11:30:00.000-08:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-10-16T11:15:46.353-07:00","reminder_intervals":null,"id":"ymm174sxzcsm","page_id":"14qjgk812kgk","incident_updates":[{"status":"scheduled","body":"As part of ongoing service enhancements for the Cloud Room Connector (CRC) service, Zoom will be updating DNS records for SIP/H.323  and IP endpoints in Saudi Arabia region  .\n\nEffective Date: November 14, 2026\n\nAction Required\n\nTo avoid service disruption, we recommend reviewing your CRC endpoint configurations as soon as possible, updating your DNS records and Destination ip with the new entries, and removing the older legacy records before November 14, 2026. \n\nIf you have any questions or issues, please contact Zoom Support.\n\nDNS Record Updates\n\nSaudi Arabia Region\n\nWe will update the data-center (DC) domains , along with their respective SRV-Records. An example of the change is as follows:\n\njed.zmvc.us \u003e\u003e sau.zoomcrc.com\n\nRecords to be replaced (A-Record and SRV-Record):\n\njed.zmvc.us:\n\n_h323cs._tcp.jed.zmvc.us\n\n_sip._tcp.jed.zmvc.us\n\n_sips._tcp.jed.zmvc.us\n\n_sip._udp.jed.zmvc.us\n\nNew records (A-Record and SRV-Record):\n\nsau.zoomcrc.com:\n\n_h323cs._tcp.sau.zoomcrc.com\n\n_sip._tcp.sau.zoomcrc.com\n\n_sips._tcp.sau.zoomcrc.com\n\n_sip._udp.sau.zoomcrc.com\n\n \n\n \n\nIP address to be updated Saudi Arabia Region\n\nWe will update the cloud room connector IP address for Jeddah .\n\n170.114.55.1 \u003e\u003e 159.124.226.235","created_at":"2026-10-16T11:15:46.477-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-16T11:18:35.138-07:00","display_at":"2026-10-16T11:15:46.477-07:00","deliver_notifications":true,"tweet_id":null,"id":"hwqxvn9g1jh9","incident_id":"ymm174sxzcsm","custom_tweet":null,"affected_components":[{"code":"3ml2fn8g0psv","name":"Zoom Meetings - Zoom Conference Room Connector","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Zoom Conference Room Connector","created_at":"2015-01-26T15:08:04.212-08:00","updated_at":"2026-11-10T14:36:51.615-08:00","position":14,"description":"Access for H.323/SIP endpoints","showcase":false,"start_date":null,"id":"3ml2fn8g0psv","page_id":"14qjgk812kgk","group_id":"6np407v7v25g"}]},{"name":"Zoom Conference Room Connector DNS Changes: November 14, 2026 (No Operational Impact)","status":"scheduled","created_at":"2026-10-09T10:27:26.042-07:00","updated_at":"2026-10-23T01:43:44.480-07:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/5kb0mvm451bs","scheduled_for":"2026-11-13T19:30:00.000-08:00","scheduled_until":"2026-11-14T11:30:00.000-08:00","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-10-09T10:27:26.172-07:00","reminder_intervals":null,"id":"ld4htx4mtmc2","page_id":"14qjgk812kgk","incident_updates":[{"status":"scheduled","body":"We will be undergoing scheduled maintenance during this time.","created_at":"2026-10-23T01:37:39.182-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-23T01:37:39.182-07:00","display_at":"2026-10-23T01:37:39.182-07:00","deliver_notifications":true,"tweet_id":null,"id":"xj788hq3s2h9","incident_id":"ld4htx4mtmc2","custom_tweet":null,"affected_components":[{"code":"3ml2fn8g0psv","name":"Zoom Meetings - Zoom Conference Room Connector","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"As part of ongoing service enhancements for the Cloud Room Connector (CRC) service, Zoom will be updating DNS records for SIP/H.323 endpoints in the Japan (Osaka and Tokyo), EU (France and Amsterdam), Australia (Melbourne and Sydney), Hong Kong, China, Canada (Toronto and Vancouver), and India (Mumbai and Hyderabad) regions.\n\nIn addition to the DNS record update, we will be decommissioning legacy DNS records in other regions that are no longer in use.\n\n\u003cb\u003eEffective Date\u003c/b\u003e: November 14, 2026\n\n\u003cb\u003eAction Required\u003c/b\u003e\nTo avoid service disruption, we recommend reviewing your CRC endpoint configurations as soon as possible, updating your DNS records with the new entries, and removing the older legacy records before November 14, 2026. \n\nIf you have any questions or issues, please contact Zoom Support.\n\n\u003cb\u003eDNS Record Updates\u003c/b\u003e\n\n\u003cb\u003eJapan Region\u003c/b\u003e\nWe will update the country-level domain and data-center (DC) domains, along with their respective SRV-Records. An example of the change is as follows:\n\nzmjp.us \u003e\u003e jp.zoomcrc.com\nos.zmjp.us \u003e\u003e kix.zoomcrc.com\nty.zmjp.us \u003e\u003e nrt.zoomcrc.com\n\n\u003cb\u003eRecords to be replaced (A-Record and SRV-Record):\u003c/b\u003e\n\u003cb\u003ezmjp.us:\u003c/b\u003e\n\n_h323cs._tcp.zmjp.us\n_sip._tcp.zmjp.us\n_sips._tcp.zmjp.us\n_sip._udp.zmjp.us\n\n\u003cb\u003eos.zmjp.us:\u003c/b\u003e\n\n_h323cs._tcp.os.zmjp.us\n_sip._tcp.os.zmjp.us\n_sips._tcp.os.zmjp.us\n_sip._udp.os.zmjp.us\n\n\u003cb\u003ety.zmjp.us:\u003c/b\u003e\n\n_h323cs._tcp.ty.zmjp.us\n_sip._tcp.ty.zmjp.us\n_sips._tcp.ty.zmjp.us\n_sip._udp.ty.zmjp.us\n\n\u003cb\u003eNew records (A-Record and SRV-Record):\u003c/b\u003e\n\u003cb\u003ejp.zoomcrc.com:\u003c/b\u003e\n\n_h323cs._tcp.jp.zoomcrc.com\n_sip._tcp.jp.zoomcrc.com\n_sips._tcp.jp.zoomcrc.com\n_sip._udp.jp.zoomcrc.com\n\n\u003cb\u003ekix.zoomcrc.com:\u003c/b\u003e\n\n_h323cs._tcp.kix.zoomcrc.com\n_sip._tcp.kix.zoomcrc.com\n_sips._tcp.kix.zoomcrc.com\n_sip._udp.kix.zoomcrc.com\n\n\u003cb\u003enrt.zoomcrc.com:\u003c/b\u003e\n\n_h323cs._tcp.nrt.zoomcrc.com\n_sip._tcp.nrt.zoomcrc.com\n_sips._tcp.nrt.zoomcrc.com\n_sip._udp.nrt.zoomcrc.com\n\n\u003cb\u003eCanada Region\u003c/b\u003e\nWe will update the country-level domain and data-center (DC) domains, along with their respective SRV-Records. An example of the change is as follows:\n\nzmca.us \u003e\u003e ca.zoomcrc.com\ntr.zmca.us \u003e\u003e yyz.zoomcrc.com\nvn.zmca.us \u003e\u003e yvr.zoomcrc.com\n\n\u003cb\u003eRecords to be replaced (A-Record and SRV-Record):\u003c/b\u003e\n\u003cb\u003ezmca.us:\u003c/b\u003e\n\n_h323cs._tcp.zmca.us\n_sip._tcp.zmca.us\n_sips._tcp.zmca.us\n_sip._udp.zmca.us\n\n\u003cb\u003etr.zmca.us:\u003c/b\u003e\n\n_h323cs._tcp.tr.zmca.us\n_sip._tcp.tr.zmca.us\n_sips._tcp.tr.zmca.us\n_sip._udp.tr.zmca.us\n\n\u003cb\u003evn.zmca.us:\u003c/b\u003e\n\n_h323cs._tcp.vn.zmca.us\n_sip._tcp.vn.zmca.us\n_sips._tcp.vn.zmca.us\n_sip._udp.vn.zmca.us\n\n\u003cb\u003eNew records (A-Record and SRV-Record):\u003c/b\u003e\n\u003cb\u003eca.zoomcrc.com:\u003c/b\u003e\n\n_h323cs._tcp.ca.zoomcrc.com\n_sip._tcp.ca.zoomcrc.com\n_sips._tcp.ca.zoomcrc.com\n_sip._udp.ca.zoomcrc.com\n\n\u003cb\u003eyyz.zoomcrc.com:\u003c/b\u003e\n\n_h323cs._tcp.yyz.zoomcrc.com\n_sip._tcp.yyz.zoomcrc.com\n_sips._tcp.yyz.zoomcrc.com\n_sip._udp.yyz.zoomcrc.com\n\n\u003cb\u003eyvr.zoomcrc.com:\u003c/b\u003e\n\n_h323cs._tcp.yvr.zoomcrc.com\n_sip._tcp.yvr.zoomcrc.com\n_sips._tcp.yvr.zoomcrc.com\n_sip._udp.yvr.zoomcrc.com\n\n\u003cb\u003eEU Region\u003c/b\u003e\nWe will update the data-center (DC) domains, along with their respective SRV-Records. An example of the change is as follows:\n\nam.zmeu.us \u003e\u003e ams.zoomcrc.com\nfr.zmeu.us \u003e\u003e fra.zoomcrc.com\n\n\u003cb\u003eRecords to be replaced (A-Record and SRV-Record):\u003c/b\u003e\n\u003cb\u003eam.zmeu.us:\u003c/b\u003e\n\n_h323cs._tcp.am.zmeu.us\n_sip._tcp.am.zmeu.us\n_sips._tcp.am.zmeu.us\n_sip._udp.am.zmeu.us\n\n\u003cb\u003efr.zmeu.us:\u003c/b\u003e\n\n_h323cs._tcp.fr.zmeu.us\n_sip._tcp.fr.zmeu.us\n_sips._tcp.fr.zmeu.us\n_sip._udp.fr.zmeu.us\n\n\u003cb\u003eNew records (A-Record and SRV-Record):\u003c/b\u003e\n\u003cb\u003eams.zoomcrc.com:\u003c/b\u003e\n\n_h323cs._tcp.ams.zoomcrc.com\n_sip._tcp.ams.zoomcrc.com\n_sips._tcp.ams.zoomcrc.com\n_sip._udp.ams.zoomcrc.com\n\n\u003cb\u003efra.zoomcrc.com:\u003c/b\u003e\n\n_h323cs._tcp.fra.zoomcrc.com\n_sip._tcp.fra.zoomcrc.com\n_sips._tcp.fra.zoomcrc.com\n_sip._udp.fra.zoomcrc.com\n\n\u003cb\u003eDecommisioned Legacy Records\u003c/b\u003e\n\u003cb\u003eHosted Zone:\u003c/b\u003e zmeu.us\n\n\u003cb\u003eA-Records:\u003c/b\u003e\n\n\u003cb\u003esip.zmeu.us\u003c/b\u003e\n\nvip2.zmeu.us\nsip2.zmeu.us\nudp2.zmeu.us\nudp.zmeu.us\n\n\u003cb\u003eSRV-Records:\u003c/b\u003e\n\n_h323cs._tcp.vip2.zmeu.us\n_sip._tcp.vip2.zmeu.us\n_sips._tcp.vip2.zmeu.us\n_sip._udp.vip2.zmeu.us\n\n\u003cb\u003eAustralia Region\u003c/b\u003e\nWe will update the country-level domain and data-center (DC) domains, along with their respective SRV-Records. An example of the change is as follows:\n\nzmau.us \u003e\u003e au.zoomcrc.com\nme.zmau.us \u003e\u003e mel.zoomcrc.com\nsy.zmau.us \u003e\u003e syd.zoomcrc.com\n\n\u003cb\u003eRecords to be replaced (A-Record and SRV-Record):\u003c/b\u003e\n\u003cb\u003ezmau.us:\u003c/b\u003e\n\n_h323cs._tcp.zmau.us\n_sip._tcp.zmau.us\n_sips._tcp.zmau.us\n_sip._udp.zmau.us\n\n\u003cb\u003eme.zmau.us:\u003c/b\u003e\n\n_h323cs._tcp.me.zmau.us\n_sip._tcp.me.zmau.us\n_sips._tcp.me.zmau.us\n_sip._udp.me.zmau.us\n\n\u003cb\u003esy.zmau.us:\u003c/b\u003e\n\n_h323cs._tcp.sy.zmau.us\n_sip._tcp.sy.zmau.us\n_sips._tcp.sy.zmau.us\n_sip._udp.sy.zmau.us\n\n\u003cb\u003eNew records (A-Record and SRV-Record):\u003c/b\u003e\n\u003cb\u003eau.zoomcrc.com:\u003c/b\u003e\n\n_h323cs._tcp.au.zoomcrc.com\n_sip._tcp.au.zoomcrc.com\n_sips._tcp.au.zoomcrc.com\n_sip._udp.au.zoomcrc.com\n\n\u003cb\u003emel.zoomcrc.com:\u003c/b\u003e\n\n_h323cs._tcp.mel.zoomcrc.com\n_sip._tcp.mel.zoomcrc.com\n_sips._tcp.mel.zoomcrc.com\n_sip._udp.mel.zoomcrc.com\n\n\u003cb\u003esyd.zoomcrc.com:\u003c/b\u003e\n_h323cs._tcp.syd.zoomcrc.com\n_sip._tcp.syd.zoomcrc.com\n_sips._tcp.syd.zoomcrc.com\n_sip._udp.syd.zoomcrc.com\n\n\u003cb\u003eDecommisioned Legacy Records\u003c/b\u003e\n\u003cb\u003eHosted Zone:\u003c/b\u003e zmau.us\n\n\u003cb\u003eSRV-Records:\u003c/b\u003e\n\n_h323cs._tcp.vip2.zmau.us\n_sip._tcp.vip2.zmau.us\n_sip._tcp.vip2.zmau.us\n_sip._udp.vip2.zmau.us\n_sips._udp.vip2.zmau.us\n\n\u003cb\u003eChina Region\u003c/b\u003e\n\n\u003cb\u003eDecommisioned Legacy Records\u003c/b\u003e\n\u003cb\u003eHosted Zone:\u003c/b\u003e zmcn.us\n\n\u003cb\u003eA-Records:\u003c/b\u003e\n\nudp.zmcn.us\nudp2.zmcn.us\nvip2.zmcn.us\nsip2.zmcn.us\nsip.zmcn.us\n\n\u003cb\u003eSRV-Records:\u003c/b\u003e\n\n_h323cs._tcp.vip2.zmcn.us\n_sip._tcp.vip2.zmcn.us\n_sips._tcp.vip2.zmcn.us\n_sip._udp.vip2.zmcn.us\n\n\u003cb\u003eHong Kong Region\u003c/b\u003e\nWe will update the country-level domain and data-center (DC) domains, along with their respective SRV-Records. An example of the change is as follows:\n\nzmhk.us \u003e\u003e hkg.zoomcrc.com\n\n\u003cb\u003eRecords to be replaced (A-Record and SRV-Record):\u003c/b\u003e\n\u003cb\u003ezmhk.us:\u003c/b\u003e\n\n_h323cs._tcp.zmhk.us\n_sip._tcp.zmhk.us\n_sips._tcp.zmhk.us\n_sip._udp.zmhk.us\n\n\u003cb\u003eNew records (A-Record and SRV-Record):\u003c/b\u003e\n\u003cb\u003ehkg.zoomcrc.com:\u003c/b\u003e\n\n_h323cs._tcp.hkg.zoomcrc.com\n_sip._tcp.hkg.zoomcrc.com\n_sips._tcp.hkg.zoomcrc.com\n_sip._udp.hkg.zoomcrc.com\n\n\u003cb\u003eDecommisioned Legacy Records\u003c/b\u003e\n\u003cb\u003eHosted Zone:\u003c/b\u003e zmhk.us\n\n\u003cb\u003eA-Records:\u003c/b\u003e\n\nvip2.zmhk.us\nudp2.zmhk.us\nsip2.zmhk.us\nudp.zmhk.us\nsip.zmhk.us\n\n\u003cb\u003eSRV-Records:\u003c/b\u003e\n\n_sip._tcp.vip2.zmhk.us\n_sip._udp.vip2.zmhk.us\n_sips._tcp.vip2.zmhk.us\n_h323cs._tcp.vip2.zmhk.us\n\n\u003cb\u003eIndia Region\u003c/b\u003e\nWe will update the country-level domain and data-center (DC) domains, along with their respective SRV-Records. An example of the change is as follows:\n\nzmin.us \u003e\u003e in.zoomcrc.com\nhy.zmin.us \u003e\u003e hy2.zoomcrc.com\nmb.zmin.us \u003e\u003e mb2.zoomcrc.com\n\n\u003cb\u003eRecords to be replaced (A-Record and SRV-Record):\u003c/b\u003e\n\u003cb\u003ezmin.us:\u003c/b\u003e\n\n_h323cs._tcp.zmin.us\n_sip._tcp.zmin.us\n_sips._tcp.zmin.us\n_sip._udp.zmin.us\n\n\u003cb\u003ehy.zmin.us:\u003c/b\u003e\n\n_h323cs._tcp.hy.zmin.us\n_sip._tcp.hy.zmin.us\n_sips._tcp.hy.zmin.us\n_sip._udp.hy.zmin.us\n\n\u003cb\u003emb.zmin.us:\u003c/b\u003e\n\n_h323cs._tcp.mb.zmin.us\n_sip._tcp.mb.zmin.us\n_sips._tcp.mb.zmin.us\n_sip._udp.mb.zmin.us\n\n\u003cb\u003eNew records (A-Record and SRV-Record):\u003c/b\u003e\n\u003cb\u003ein.zoomcrc.com:\u003c/b\u003e\n\n_h323cs._tcp.in.zoomcrc.com\n_sip._tcp.in.zoomcrc.com\n_sips._tcp.in.zoomcrc.com\n_sip._udp.in.zoomcrc.com\n\n\u003cb\u003ehy2.zoomcrc.com:\u003c/b\u003e\n\n_h323cs._tcp.hy2.zoomcrc.com\n_sip._tcp.hy2.zoomcrc.com\n_sips._tcp.hy2.zoomcrc.com\n_sip._udp.hy2.zoomcrc.com\n\n\u003cb\u003emb2.zoomcrc.com:\u003c/b\u003e\n\n_h323cs._tcp.mb2.zoomcrc.com\n_sip._tcp.mb2.zoomcrc.com\n_sips._tcp.mb2.zoomcrc.com\n_sip._udp.mb2.zoomcrc.com\n\n\u003cb\u003eDecommisioned Legacy Records\u003c/b\u003e\n\u003cb\u003eHosted Zone:\u003c/b\u003e zmin.us\n\n\u003cb\u003eA-Records:\u003c/b\u003e\n\nvip2.zmin.us\nudp2.zmin.us\nudp.zmin.us\nsip2.zmin.us\nsip.zmin.us\n\n\u003cb\u003eSRV-Records:\u003c/b\u003e\n\n_sips._tcp.vip2.zmin.us\n_sip._udp.vip2.zmin.us\n_sip._tcp.vip2.zmin.us\n_h323cs._tcp.vip2.zmin.us","created_at":"2026-10-09T10:27:26.172-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-23T01:43:44.367-07:00","display_at":"2026-10-09T10:27:26.172-07:00","deliver_notifications":true,"tweet_id":null,"id":"79wkk0sns8p9","incident_id":"ld4htx4mtmc2","custom_tweet":null,"affected_components":[{"code":"3ml2fn8g0psv","name":"Zoom Meetings - Zoom Conference Room Connector","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Zoom Conference Room Connector","created_at":"2015-01-26T15:08:04.212-08:00","updated_at":"2026-11-10T14:36:51.615-08:00","position":14,"description":"Access for H.323/SIP endpoints","showcase":false,"start_date":null,"id":"3ml2fn8g0psv","page_id":"14qjgk812kgk","group_id":"6np407v7v25g"}]},{"name":"Zoom Support Maintenance : November 13, 2026","status":"scheduled","created_at":"2026-11-09T20:37:56.345-08:00","updated_at":"2026-11-09T20:37:56.464-08:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/mbc08z5gm3gy","scheduled_for":"2026-11-13T22:00:00.000-08:00","scheduled_until":"2026-11-14T00:00:00.000-08:00","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-11-09T20:37:56.329-08:00","reminder_intervals":null,"id":"mcqc5n0cw2dm","page_id":"14qjgk812kgk","incident_updates":[{"status":"scheduled","body":"We will be performing maintenance on Zoom Support Ticketing and Knowledge Base. Users may experience degraded performance and up to 30 minutes of downtime for Zoom Support’s Knowledge Base and Ticketing during the maintenance window.","created_at":"2026-11-09T20:37:56.460-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-09T20:37:56.460-08:00","display_at":"2026-11-09T20:37:56.460-08:00","deliver_notifications":true,"tweet_id":null,"id":"6j6tbw48hdy9","incident_id":"mcqc5n0cw2dm","custom_tweet":null,"affected_components":[{"code":"yvbblg5f0rdt","name":"Zoom Support - Knowledge Base","old_status":"operational","new_status":"operational"},{"code":"9mhsm7sbmhnr","name":"Zoom Support - Ticketing","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Knowledge Base","created_at":"2022-05-03T11:26:39.112-07:00","updated_at":"2026-09-17T18:00:11.086-07:00","position":2,"description":null,"showcase":false,"start_date":"2022-05-03T00:00:00.000-07:00","id":"yvbblg5f0rdt","page_id":"14qjgk812kgk","group_id":"gvz9h6tj2fg7"},{"status":"operational","name":"Ticketing","created_at":"2022-05-03T11:27:52.285-07:00","updated_at":"2026-09-17T18:00:11.534-07:00","position":4,"description":null,"showcase":false,"start_date":"2022-05-03T00:00:00.000-07:00","id":"9mhsm7sbmhnr","page_id":"14qjgk812kgk","group_id":"gvz9h6tj2fg7"}]},{"name":"Zoom Phone Update: November 15, 2026 (No Operational Impact)","status":"scheduled","created_at":"2026-11-10T20:38:40.508-08:00","updated_at":"2026-11-10T20:38:40.613-08:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/mf4dlsbbmtwm","scheduled_for":"2026-11-14T17:00:00.000-08:00","scheduled_until":"2026-11-15T02:00:00.000-08:00","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-11-10T20:38:40.497-08:00","reminder_intervals":null,"id":"fbp7l7hk2vtv","page_id":"14qjgk812kgk","incident_updates":[{"status":"scheduled","body":"We will be providing an update to Zoom Phone. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb\u0026sysparm_article=KB0062333 for more details. This update includes virtual streams for custom music on hold management.\n\nThere is no operational impact. All services will be available during this scheduled update.","created_at":"2026-11-10T20:38:40.610-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-10T20:38:40.610-08:00","display_at":"2026-11-10T20:38:40.610-08:00","deliver_notifications":true,"tweet_id":null,"id":"dv6qkwhgwc7r","incident_id":"fbp7l7hk2vtv","custom_tweet":null,"affected_components":[{"code":"0842bncf5q9f","name":"Zoom Phone - Global - Zoom Phone","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Zoom Phone","created_at":"2024-09-30T13:36:13.230-07:00","updated_at":"2026-09-20T02:00:07.620-07:00","position":12,"description":null,"showcase":false,"start_date":"2024-09-30T00:00:00.000-07:00","id":"0842bncf5q9f","page_id":"14qjgk812kgk","group_id":"fs7vxs27n4pn"}]},{"name":"Zoom Phone Update - Japan SIP Zones: November 15, 2026 (No Operational Impact)","status":"scheduled","created_at":"2026-11-10T21:09:55.239-08:00","updated_at":"2026-11-10T21:09:55.353-08:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/z5wvk6vcrmh9","scheduled_for":"2026-11-15T08:00:00.000-08:00","scheduled_until":"2026-11-15T10:00:00.000-08:00","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-11-10T21:09:55.226-08:00","reminder_intervals":null,"id":"7vlfx1xbc8ch","page_id":"14qjgk812kgk","incident_updates":[{"status":"scheduled","body":"We will be providing an update to Zoom Phone - Japan SIP zones in Tokyo and Osaka. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb\u0026sysparm_article=KB0062333 for more details. This update includes virtual streams for custom music on hold management.\n\nThere is no operational impact. All services will be available during this scheduled update.","created_at":"2026-11-10T21:09:55.350-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-10T21:09:55.350-08:00","display_at":"2026-11-10T21:09:55.350-08:00","deliver_notifications":true,"tweet_id":null,"id":"4xv111vlbmxd","incident_id":"7vlfx1xbc8ch","custom_tweet":null,"affected_components":[{"code":"yrt9l9s4twjl","name":"Zoom Phone - JAPAN - Zoom Phone","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Zoom Phone","created_at":"2022-05-03T10:50:25.396-07:00","updated_at":"2026-10-06T23:30:08.304-07:00","position":1,"description":null,"showcase":false,"start_date":"2022-05-03T00:00:00.000-07:00","id":"yrt9l9s4twjl","page_id":"14qjgk812kgk","group_id":"r6hzm1tntmq3"}]},{"name":"Zoom Phone Maintenance - SA01 - KSA1 Data Center: November 16, 2026","status":"scheduled","created_at":"2026-10-19T02:49:03.839-07:00","updated_at":"2026-10-19T02:49:03.971-07:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/l9hn4hph8rd3","scheduled_for":"2026-11-16T09:00:00.000-08:00","scheduled_until":"2026-11-18T21:30:00.000-08:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-10-19T02:49:03.828-07:00","reminder_intervals":null,"id":"5l69p57ndml8","page_id":"14qjgk812kgk","incident_updates":[{"status":"scheduled","body":"Zoom will perform service maintenance at our SA01-KSA1 Data Center starting at 9:00 AM Pacific on November 16, 2026. Zoom Phone users registered to the those sip zones will be automatically registered in the SA01-RUH1 sip zone sequentially. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.","created_at":"2026-10-19T02:49:03.968-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-19T02:49:03.968-07:00","display_at":"2026-10-19T02:49:03.968-07:00","deliver_notifications":true,"tweet_id":null,"id":"8r6jnf9z9gkh","incident_id":"5l69p57ndml8","custom_tweet":null,"affected_components":[{"code":"773zkp1jzkgl","name":"Zoom Phone - EMEA - Zoom Phone","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Zoom Phone","created_at":"2022-05-03T10:43:27.197-07:00","updated_at":"2026-11-11T23:30:07.831-08:00","position":1,"description":null,"showcase":false,"start_date":"2022-05-03T00:00:00.000-07:00","id":"773zkp1jzkgl","page_id":"14qjgk812kgk","group_id":"8sq44v6xhj9v"}]},{"name":"Zoom Phone Maintenance (Sydney Data Center): November 20, 2026","status":"scheduled","created_at":"2026-10-29T08:07:22.958-07:00","updated_at":"2026-10-29T08:07:23.179-07:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/zfx0qnmsrnv3","scheduled_for":"2026-11-20T02:00:00.000-08:00","scheduled_until":"2026-11-20T10:00:00.000-08:00","scheduled_remind_prior":true,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-10-29T08:07:22.947-07:00","reminder_intervals":null,"id":"59cn8pc21nsy","page_id":"14qjgk812kgk","incident_updates":[{"status":"scheduled","body":"Zoom will perform service maintenance at our SYD1 Data Center starting at 2:00 AM Pacific (or 9:00 PM Sydney) on November 20, 2026. Zoom Phone users registered to those sip zones will be automatically registered in the MEL1 sip zone sequentially.\n\nDuring the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.","created_at":"2026-10-29T08:07:23.176-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-29T08:07:23.176-07:00","display_at":"2026-10-29T08:07:23.176-07:00","deliver_notifications":true,"tweet_id":null,"id":"99wx0t94jynz","incident_id":"59cn8pc21nsy","custom_tweet":null,"affected_components":[{"code":"cwqgbrdl34rr","name":"Zoom Phone - AUSTRALIA - Zoom Phone","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Zoom Phone","created_at":"2022-05-03T10:54:38.233-07:00","updated_at":"2025-12-16T17:56:26.522-08:00","position":1,"description":null,"showcase":false,"start_date":"2022-05-03T00:00:00.000-07:00","id":"cwqgbrdl34rr","page_id":"14qjgk812kgk","group_id":"k615kpnl7cb8"}]},{"name":"Zoom Phone India Maintenance (Hyderabad Data Center): November 20, 2026","status":"scheduled","created_at":"2026-11-01T21:23:35.739-08:00","updated_at":"2026-11-01T21:23:35.838-08:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/1yqvsf7kfbpw","scheduled_for":"2026-11-20T04:00:00.000-08:00","scheduled_until":"2026-11-21T10:00:00.000-08:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-11-01T21:23:35.729-08:00","reminder_intervals":null,"id":"w05z6850q9l1","page_id":"14qjgk812kgk","incident_updates":[{"status":"scheduled","body":"Zoom Phone users registered to the India (Hyderabad) Data Center will be automatically registered in an alternative Data Center (Mumbai) starting at 20th November 2026 04:00 AM PST (5:30 PM IST on 20th November 2026). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. \n\nIf you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to alternate India (Mumbai) Data Center in addition to the India (Hyderabad) Data Center. During the maintenance window, connectivity to Zoom’s Hyderabad Data Center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s India (Mumbai) Data Center. Traffic will continue to be routed through the Zoom's India (Hyderabad) Data Center once the maintenance is completed. \n\nFor customers that use hardware phones, refer to this link for the devices support the alternative datacenter process as described above: https://support.zoom.com/hc/en/article?id=zm_kb\u0026sysparm_article=KB0061373#h_01GNZ783VT6YXHES8NSXBA5M9A","created_at":"2026-11-01T21:23:35.836-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-01T21:23:35.836-08:00","display_at":"2026-11-01T21:23:35.836-08:00","deliver_notifications":true,"tweet_id":null,"id":"y6q8cc61fj13","incident_id":"w05z6850q9l1","custom_tweet":null,"affected_components":[{"code":"glcgf4v63241","name":"Zoom Phone - APAC - Zoom Phone","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Zoom Phone","created_at":"2022-05-03T10:45:58.970-07:00","updated_at":"2026-10-09T21:30:09.059-07:00","position":1,"description":null,"showcase":false,"start_date":"2022-05-03T00:00:00.000-07:00","id":"glcgf4v63241","page_id":"14qjgk812kgk","group_id":"k4ymzkwr5c5f"}]},{"name":"Zoom Phone Maintenance: EU02 - FRA4 Data Center: November 30, 2026","status":"scheduled","created_at":"2026-11-02T02:39:33.917-08:00","updated_at":"2026-11-02T02:39:34.021-08:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/kgfjpc72vwm0","scheduled_for":"2026-11-30T09:00:00.000-08:00","scheduled_until":"2026-12-02T21:30:00.000-08:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-11-02T02:39:33.902-08:00","reminder_intervals":null,"id":"hh0bjj2vdnwg","page_id":"14qjgk812kgk","incident_updates":[{"status":"scheduled","body":"Zoom will perform service maintenance at our EU02-FRA4 Data Center starting at 9:00 AM Pacific on November 30, 2026. Zoom Phone users registered to the those sip zones will be automatically registered in the AMS4 sip zone sequentially. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.","created_at":"2026-11-02T02:39:34.018-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-02T02:39:34.018-08:00","display_at":"2026-11-02T02:39:34.018-08:00","deliver_notifications":true,"tweet_id":null,"id":"t864k8b8r9p1","incident_id":"hh0bjj2vdnwg","custom_tweet":null,"affected_components":[{"code":"773zkp1jzkgl","name":"Zoom Phone - EMEA - Zoom Phone","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Zoom Phone","created_at":"2022-05-03T10:43:27.197-07:00","updated_at":"2026-11-11T23:30:07.831-08:00","position":1,"description":null,"showcase":false,"start_date":"2022-05-03T00:00:00.000-07:00","id":"773zkp1jzkgl","page_id":"14qjgk812kgk","group_id":"8sq44v6xhj9v"}]},{"name":"Zoom SSO Certificate Rotation 2026","status":"scheduled","created_at":"2026-11-09T18:41:37.182-08:00","updated_at":"2026-11-09T18:41:37.316-08:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/0m1y6qfmm8sl","scheduled_for":"2026-12-01T23:59:00.000-08:00","scheduled_until":"2026-12-02T00:00:00.000-08:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-11-09T18:41:37.168-08:00","reminder_intervals":null,"id":"cgztynnc34tf","page_id":"14qjgk812kgk","incident_updates":[{"status":"scheduled","body":"Zoom will be making the new Service Provider certificate available on November 9, 2026, ahead of the expiration of the previously issued 2025/2026 certificate on Tuesday, December 1, 2026. \n\nNo action is required for customers using an identity provider (IDP) or configuration that supports dynamic metadata refresh, as your IDP will automatically download the latest Zoom certificate and rotate it into your account’s configuration starting Monday, November 9, 2026.\n\nIf automatic update is disabled or your IDP does not support automatic certificate rotation, your organization will need to manually rotate the certificate by December 1, 2026. If the certificate has not been rotated by then, your organization will be unable to utilize SSO services until the certificate has been updated. \n\nFor more information on rotating the SSO certificate, please see: https://support.zoom.com/hc/en/article?id=zm_kb\u0026sysparm_article=KB0067680 .\n\nNote: If the SP Certificate box is not on your SSO configuration page, no action is required to rotate to the new certificate.","created_at":"2026-11-09T18:41:37.312-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-09T18:41:37.312-08:00","display_at":"2026-11-09T18:41:37.312-08:00","deliver_notifications":true,"tweet_id":null,"id":"fjndq1w49n80","incident_id":"cgztynnc34tf","custom_tweet":null,"affected_components":[{"code":"8gftm750nwzm","name":"Zoom Website - Web Portal","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Web Portal","created_at":"2020-03-17T15:28:43.573-07:00","updated_at":"2026-06-24T23:44:32.512-07:00","position":4,"description":null,"showcase":false,"start_date":null,"id":"8gftm750nwzm","page_id":"14qjgk812kgk","group_id":"1ndlrnp6r9js"}]},{"name":"Zoom Phone India Maintenance (Mumbai) : December 04, 2026","status":"scheduled","created_at":"2026-11-01T21:28:56.535-08:00","updated_at":"2026-11-01T21:28:56.643-08:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/0cq7md62t6nh","scheduled_for":"2026-12-04T04:00:00.000-08:00","scheduled_until":"2026-12-05T10:00:00.000-08:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-11-01T21:28:56.525-08:00","reminder_intervals":null,"id":"t5gdrhbtrqc3","page_id":"14qjgk812kgk","incident_updates":[{"status":"scheduled","body":"Zoom Phone users registered to the India (Mumbai) Data Center will be automatically registered in an alternative datacenter (Hyderabad) starting at 04th December 2026 04:00 AM PST (5:30 PM IST on 04th December 2026). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. \n\nIf you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to alternate India (Hyderabad) Data Center in addition to the India (Mumbai) Data Center. During the maintenance window, connectivity to Zoom’s Mumbai Data Center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s India (Hyderabad) Data Center. Traffic will continue to be routed through the Zoom's India (Mumbai) Data Center once the maintenance is completed. \n\nFor customers that use hardware phones, refer to this link for the devices support the alternative datacenter process as described above: https://support.zoom.com/hc/en/article?id=zm_kb\u0026sysparm_article=KB0061373#h_01GNZ783VT6YXHES8NSXBA5M9A","created_at":"2026-11-01T21:28:56.639-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-01T21:28:56.639-08:00","display_at":"2026-11-01T21:28:56.639-08:00","deliver_notifications":true,"tweet_id":null,"id":"s7cgk35kc495","incident_id":"t5gdrhbtrqc3","custom_tweet":null,"affected_components":[{"code":"glcgf4v63241","name":"Zoom Phone - APAC - Zoom Phone","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Zoom Phone","created_at":"2022-05-03T10:45:58.970-07:00","updated_at":"2026-10-09T21:30:09.059-07:00","position":1,"description":null,"showcase":false,"start_date":"2022-05-03T00:00:00.000-07:00","id":"glcgf4v63241","page_id":"14qjgk812kgk","group_id":"k4ymzkwr5c5f"}]},{"name":"Scheduled Zoom Software Quarterly Lifecycle Update: February 06, 2027","status":"scheduled","created_at":"2026-11-06T00:51:02.911-08:00","updated_at":"2026-11-06T00:56:49.719-08:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/8j2cd6dq6rm5","scheduled_for":"2027-02-06T17:00:00.000-08:00","scheduled_until":"2027-02-06T18:00:00.000-08:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-11-06T00:51:02.898-08:00","reminder_intervals":null,"id":"l5qcg1bm3z2z","page_id":"14qjgk812kgk","incident_updates":[{"status":"scheduled","body":"Zoom will be enforcing a new minimum version for the following areas, approximately 90 days from now, on February 6, 2027:\n\nZoom Rooms\n\nZoom Node - Agent\n\nZoom Phone Local Survivability (ZPLS) module\n\nMeeting SDK (Windows)\n\nFor more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb\u0026sysparm_article=KB0061130\n\nTo assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb\u0026sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5","created_at":"2026-11-06T00:51:03.037-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-06T00:51:03.037-08:00","display_at":"2026-11-06T00:51:03.037-08:00","deliver_notifications":true,"tweet_id":null,"id":"1grzkv37z7q2","incident_id":"l5qcg1bm3z2z","custom_tweet":null,"affected_components":[{"code":"9skbqhkvk721","name":"Zoom Website - Download Center \u0026 Clients","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Download Center \u0026 Clients","created_at":"2018-05-17T11:29:26.349-07:00","updated_at":"2026-09-27T21:00:07.446-07:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"9skbqhkvk721","page_id":"14qjgk812kgk","group_id":"1ndlrnp6r9js"}]},{"name":"Zoom Phone Maintenance - EU01 - FRA2 Data Center: November 09, 2026","status":"completed","created_at":"2026-10-05T02:35:43.883-07:00","updated_at":"2026-11-11T23:30:10.526-08:00","monitoring_at":null,"resolved_at":"2026-11-11T23:30:09.192-08:00","impact":"maintenance","shortlink":"https://stspg.io/ds910km2fgnb","scheduled_for":"2026-11-09T09:00:00.000-08:00","scheduled_until":"2026-11-11T23:30:00.000-08:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-10-05T02:35:43.872-07:00","reminder_intervals":null,"id":"7c48nb5502q9","page_id":"14qjgk812kgk","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-11-11T23:30:09.192-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-11T23:30:09.192-08:00","display_at":"2026-11-11T23:30:09.192-08:00","deliver_notifications":false,"tweet_id":null,"id":"xsyfm4rxjjj5","incident_id":"7c48nb5502q9","custom_tweet":null,"affected_components":[{"code":"773zkp1jzkgl","name":"Zoom Phone - EMEA - Zoom Phone","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-11-09T09:00:09.693-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-09T09:00:09.693-08:00","display_at":"2026-11-09T09:00:09.693-08:00","deliver_notifications":false,"tweet_id":null,"id":"0q03lmqxtsmt","incident_id":"7c48nb5502q9","custom_tweet":null,"affected_components":[{"code":"773zkp1jzkgl","name":"Zoom Phone - EMEA - Zoom Phone","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Zoom will perform service maintenance at our EU01-FRA2 Data Center starting at 9:00 AM Pacific on November 09, 2026. Zoom Phone users registered to the those sip zones will be automatically registered in the AMS2 sip zone sequentially. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.","created_at":"2026-10-05T02:35:43.987-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-05T02:35:43.987-07:00","display_at":"2026-10-05T02:35:43.987-07:00","deliver_notifications":true,"tweet_id":null,"id":"mc2z5m1mpyw1","incident_id":"7c48nb5502q9","custom_tweet":null,"affected_components":[{"code":"773zkp1jzkgl","name":"Zoom Phone - EMEA - Zoom Phone","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Zoom Phone","created_at":"2022-05-03T10:43:27.197-07:00","updated_at":"2026-11-11T23:30:07.831-08:00","position":1,"description":null,"showcase":false,"start_date":"2022-05-03T00:00:00.000-07:00","id":"773zkp1jzkgl","page_id":"14qjgk812kgk","group_id":"8sq44v6xhj9v"}]},{"name":"Service Degradation Affecting Outbound SMS Messages for a subset of users in the US region","status":"resolved","created_at":"2026-11-11T18:21:49.265-08:00","updated_at":"2026-11-11T20:45:37.550-08:00","monitoring_at":"2026-11-11T20:04:11.053-08:00","resolved_at":"2026-11-11T20:45:37.527-08:00","impact":"minor","shortlink":"https://stspg.io/4p9rlpt9fv4v","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-11-11T18:21:49.251-08:00","reminder_intervals":null,"id":"1mgtnfzf421k","page_id":"14qjgk812kgk","incident_updates":[{"status":"resolved","body":"This incident has been resolved and the affected services have been restored.","created_at":"2026-11-11T20:45:37.527-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-11T20:45:37.527-08:00","display_at":"2026-11-11T20:45:37.527-08:00","deliver_notifications":true,"tweet_id":null,"id":"g4gmr237zc5r","incident_id":"1mgtnfzf421k","custom_tweet":null,"affected_components":[{"code":"9qv6bp63zynp","name":"Zoom Meetings - SMS (Send meeting invite via SMS)","old_status":"operational","new_status":"operational"},{"code":"5vvw5njz8qg5","name":"Zoom Phone - NORTH AMERICA - SMS/MMS (Inbound/Outbound)","old_status":"operational","new_status":"operational"},{"code":"rkgptw5lc3pw","name":"Zoom CX - NORTH AMERICA - SMS/MMS (Inbound/Outbound)","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"The service degradation affecting outbound SMS messages for a subset of users in the US region has been successfully resolved by our underlying carrier.\n\nWe will continue to monitor the situation closely and keep you informed of any further developments.","created_at":"2026-11-11T20:04:11.053-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-11T20:04:11.053-08:00","display_at":"2026-11-11T20:04:11.053-08:00","deliver_notifications":true,"tweet_id":null,"id":"29b8lsd4d92n","incident_id":"1mgtnfzf421k","custom_tweet":null,"affected_components":[{"code":"9qv6bp63zynp","name":"Zoom Meetings - SMS (Send meeting invite via SMS)","old_status":"degraded_performance","new_status":"operational"},{"code":"5vvw5njz8qg5","name":"Zoom Phone - NORTH AMERICA - SMS/MMS (Inbound/Outbound)","old_status":"degraded_performance","new_status":"operational"},{"code":"rkgptw5lc3pw","name":"Zoom CX - NORTH AMERICA - SMS/MMS (Inbound/Outbound)","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We are continuing to work with our underlying carrier for the service degradation affecting outbound SMS messages for a subset of users in the US region.\n\nWe will keep you informed with timely updates as progress is made.","created_at":"2026-11-11T19:24:30.604-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-11T19:25:08.664-08:00","display_at":"2026-11-11T19:24:30.000-08:00","deliver_notifications":true,"tweet_id":null,"id":"zs0tvndpzffh","incident_id":"1mgtnfzf421k","custom_tweet":null,"affected_components":[{"code":"9qv6bp63zynp","name":"Zoom Meetings - SMS (Send meeting invite via SMS)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"5vvw5njz8qg5","name":"Zoom Phone - NORTH AMERICA - SMS/MMS (Inbound/Outbound)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"rkgptw5lc3pw","name":"Zoom CX - NORTH AMERICA - SMS/MMS (Inbound/Outbound)","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We are continuing to work on a fix for this issue.","created_at":"2026-11-11T18:40:53.967-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-11T18:40:53.967-08:00","display_at":"2026-11-11T18:40:53.967-08:00","deliver_notifications":true,"tweet_id":null,"id":"vv11l5s320pc","incident_id":"1mgtnfzf421k","custom_tweet":null,"affected_components":[{"code":"9qv6bp63zynp","name":"Zoom Meetings - SMS (Send meeting invite via SMS)","old_status":"operational","new_status":"degraded_performance"},{"code":"5vvw5njz8qg5","name":"Zoom Phone - NORTH AMERICA - SMS/MMS (Inbound/Outbound)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"rkgptw5lc3pw","name":"Zoom CX - NORTH AMERICA - SMS/MMS (Inbound/Outbound)","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We are currently investigating a service degradation affecting outbound SMS messages for a subset of users in the US region.\nInbound SMS remains operational and unaffected. \n\nOur team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. \n\nThank you for your patience.","created_at":"2026-11-11T18:21:49.421-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-11T18:21:49.421-08:00","display_at":"2026-11-11T18:21:49.421-08:00","deliver_notifications":true,"tweet_id":null,"id":"5lq6p7tpmk23","incident_id":"1mgtnfzf421k","custom_tweet":null,"affected_components":[{"code":"5vvw5njz8qg5","name":"Zoom Phone - NORTH AMERICA - SMS/MMS (Inbound/Outbound)","old_status":"operational","new_status":"degraded_performance"},{"code":"rkgptw5lc3pw","name":"Zoom CX - NORTH AMERICA - SMS/MMS (Inbound/Outbound)","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"SMS/MMS (Inbound/Outbound)","created_at":"2022-05-03T10:40:19.412-07:00","updated_at":"2026-11-11T20:04:10.946-08:00","position":3,"description":null,"showcase":false,"start_date":"2022-05-03T00:00:00.000-07:00","id":"5vvw5njz8qg5","page_id":"14qjgk812kgk","group_id":"gwtd6dbkck60"},{"status":"operational","name":"SMS/MMS (Inbound/Outbound)","created_at":"2022-05-03T11:18:19.779-07:00","updated_at":"2026-11-11T20:04:10.975-08:00","position":5,"description":null,"showcase":false,"start_date":"2022-05-03T00:00:00.000-07:00","id":"rkgptw5lc3pw","page_id":"14qjgk812kgk","group_id":"pdcbftj9pg7j"},{"status":"operational","name":"SMS (Send meeting invite via SMS)","created_at":"2022-08-30T09:45:30.790-07:00","updated_at":"2026-11-11T20:04:11.003-08:00","position":22,"description":null,"showcase":false,"start_date":"2022-08-30T00:00:00.000-07:00","id":"9qv6bp63zynp","page_id":"14qjgk812kgk","group_id":"6np407v7v25g"}]},{"name":"Zoom Workforce Management Update: November 12, 2026 (No Operational Impact)","status":"in_progress","created_at":"2026-11-10T09:39:15.369-08:00","updated_at":"2026-11-11T17:00:08.100-08:00","monitoring_at":null,"resolved_at":null,"impact":"maintenance","shortlink":"https://stspg.io/cn2h7nnj7z8q","scheduled_for":"2026-11-11T17:00:00.000-08:00","scheduled_until":"2026-11-12T02:00:00.000-08:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-11-11T16:00:12.898-08:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-11-10T09:39:15.359-08:00","reminder_intervals":null,"id":"vzxyk24dmzl1","page_id":"14qjgk812kgk","incident_updates":[{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-11-11T17:00:07.979-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-11T17:00:07.979-08:00","display_at":"2026-11-11T17:00:07.979-08:00","deliver_notifications":false,"tweet_id":null,"id":"gtcb72kfvw4f","incident_id":"vzxyk24dmzl1","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-11-11T16:00:12.105-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-11T16:00:12.105-08:00","display_at":"2026-11-11T16:00:12.105-08:00","deliver_notifications":true,"tweet_id":null,"id":"xj8v16znv5mb","incident_id":"vzxyk24dmzl1","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be providing an update to Zoom Workforce Management. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb\u0026sysparm_article=KB0068337 for more details. This update includes report filtering with the My Reports tab.\n\nThere is no operational impact. 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Our team will continue to monitor the situation closely and keep you informed of any further developments.","created_at":"2026-11-09T17:08:07.068-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-09T17:08:07.068-08:00","display_at":"2026-11-09T17:08:07.068-08:00","deliver_notifications":true,"tweet_id":null,"id":"85392bsc3xgw","incident_id":"k0nc9gcc8rvv","custom_tweet":null,"affected_components":[{"code":"880tc1scvmp2","name":"Zoom Virtual Agent - Global - Zoom Virtual Agent","old_status":"operational","new_status":"operational"},{"code":"n1llzwc1cxtr","name":"ZoomMate","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Zoom Virtual Agent","created_at":"2023-01-25T04:56:01.486-08:00","updated_at":"2026-01-17T02:00:21.300-08:00","position":1,"description":null,"showcase":false,"start_date":"2023-01-25T00:00:00.000-08:00","id":"880tc1scvmp2","page_id":"14qjgk812kgk","group_id":"58cfzcvm6j00"},{"status":"operational","name":"ZoomMate","created_at":"2026-06-22T09:29:03.520-07:00","updated_at":"2026-10-23T09:24:27.676-07:00","position":53,"description":null,"showcase":false,"start_date":"2026-06-22T00:00:00.000-07:00","id":"n1llzwc1cxtr","page_id":"14qjgk812kgk","group_id":null}]},{"name":"Service Degradation Affecting Zoom Inbound SMS Service in the AU region","status":"resolved","created_at":"2026-11-08T16:07:48.240-08:00","updated_at":"2026-11-08T17:08:13.192-08:00","monitoring_at":"2026-11-08T16:56:18.062-08:00","resolved_at":"2026-11-08T17:08:13.169-08:00","impact":"minor","shortlink":"https://stspg.io/kvsn81c4blyx","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-11-08T16:07:48.221-08:00","reminder_intervals":null,"id":"24hyksy87wl0","page_id":"14qjgk812kgk","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-11-08T17:08:13.169-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-08T17:08:13.169-08:00","display_at":"2026-11-08T17:08:13.169-08:00","deliver_notifications":true,"tweet_id":null,"id":"f7szjtfqnkq2","incident_id":"24hyksy87wl0","custom_tweet":null,"affected_components":[{"code":"z1zykmz9tq24","name":"Zoom Phone - AUSTRALIA - SMS/MMS (Inbound/Outbound)","old_status":"operational","new_status":"operational"},{"code":"krxmw136qgjw","name":"Zoom CX - AUSTRALIA - SMS (Inbound/Outbound)","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"The service degradation affecting Zoom Inbound SMS Service in the AU region has been successfully resolved. \n\nOur team will continue to monitor the situation closely and keep you informed of any further developments.","created_at":"2026-11-08T16:56:18.062-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-08T16:56:18.062-08:00","display_at":"2026-11-08T16:56:18.062-08:00","deliver_notifications":true,"tweet_id":null,"id":"7640hmvflcgx","incident_id":"24hyksy87wl0","custom_tweet":null,"affected_components":[{"code":"z1zykmz9tq24","name":"Zoom Phone - AUSTRALIA - SMS/MMS (Inbound/Outbound)","old_status":"degraded_performance","new_status":"operational"},{"code":"krxmw136qgjw","name":"Zoom CX - AUSTRALIA - SMS (Inbound/Outbound)","old_status":"degraded_performance","new_status":"operational"}]},{"status":"identified","body":"We have successfully identified the root cause affecting Zoom Inbound SMS Service in the AU region. \nOutbound SMS remains operational and unaffected. \n\nOur team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. \n\nThank you for your patience.","created_at":"2026-11-08T16:42:49.812-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-08T16:42:49.812-08:00","display_at":"2026-11-08T16:42:49.812-08:00","deliver_notifications":true,"tweet_id":null,"id":"0yj54bt9qcxg","incident_id":"24hyksy87wl0","custom_tweet":null,"affected_components":[{"code":"z1zykmz9tq24","name":"Zoom Phone - AUSTRALIA - SMS/MMS (Inbound/Outbound)","old_status":"degraded_performance","new_status":"degraded_performance"},{"code":"krxmw136qgjw","name":"Zoom CX - AUSTRALIA - SMS (Inbound/Outbound)","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are currently investigating a service degradation affecting Zoom Inbound SMS Service in the AU region.\nOutbound SMS remains operational and unaffected. \n\nOur team is actively working to identify the impact and root cause. 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We will provide updates as necessary.","created_at":"2026-11-07T16:00:08.180-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-07T16:00:08.180-08:00","display_at":"2026-11-07T16:00:08.180-08:00","deliver_notifications":false,"tweet_id":null,"id":"v4m23rtcch02","incident_id":"kpydr3mnd191","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-11-07T15:00:16.679-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-07T15:00:16.679-08:00","display_at":"2026-11-07T15:00:16.679-08:00","deliver_notifications":true,"tweet_id":null,"id":"r957yjyxczxs","incident_id":"kpydr3mnd191","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"As a reminder approximately 30 days ahead of the upcoming enforcement, Zoom will be enforcing a new global minimum version this November 7. This affects the following products:\n\n\t◦\tVDI plugin\n\t◦\tZoom Phone Local Survivability (ZPLS) module\n\t◦\tMeeting SDK (Web)\n\nFor more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb\u0026sysparm_article=KB0061130\n\nTo assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb\u0026sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5","created_at":"2026-10-07T17:15:29.408-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-08T08:19:48.715-07:00","display_at":"2026-10-07T17:15:29.408-07:00","deliver_notifications":true,"tweet_id":null,"id":"g2fhhhym1l7y","incident_id":"kpydr3mnd191","custom_tweet":null,"affected_components":[{"code":"9skbqhkvk721","name":"Zoom Website - Download Center \u0026 Clients","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"Zoom will be enforcing a new minimum version for the following areas, approximately 90 days from now, on November 7, 2026:\n\nVDI plugin\n\nZoom Phone Local Survivability (ZPLS) module\n\nMeeting SDK (Web)\n\nAll other clients and plugins not listed here will maintain the same version requirements as the August 2026 enforcement.\n\nFor more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb\u0026sysparm_article=KB0061130\n\nTo assist with checking the client versions on your account, refer to the Dashboard support article:\nhttps://support.zoom.com/hc/en/article?id=zm_kb\u0026sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5","created_at":"2026-08-07T10:41:03.507-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-07T10:41:03.507-07:00","display_at":"2026-08-07T10:41:03.507-07:00","deliver_notifications":true,"tweet_id":null,"id":"yk3twrpblpgw","incident_id":"kpydr3mnd191","custom_tweet":null,"affected_components":[{"code":"9skbqhkvk721","name":"Zoom Website - Download Center \u0026 Clients","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Download Center \u0026 Clients","created_at":"2018-05-17T11:29:26.349-07:00","updated_at":"2026-09-27T21:00:07.446-07:00","position":2,"description":null,"showcase":false,"start_date":null,"id":"9skbqhkvk721","page_id":"14qjgk812kgk","group_id":"1ndlrnp6r9js"}]},{"name":"Announcing IP Address Changes: November 6, 2026 (No Operational Impact)","status":"completed","created_at":"2026-10-07T12:18:59.874-07:00","updated_at":"2026-11-07T00:00:09.079-08:00","monitoring_at":null,"resolved_at":"2026-11-07T00:00:08.252-08:00","impact":"maintenance","shortlink":"https://stspg.io/llf9hp31zx1l","scheduled_for":"2026-11-06T23:59:00.000-08:00","scheduled_until":"2026-11-07T00:00:00.000-08:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-10-07T12:18:59.856-07:00","reminder_intervals":null,"id":"sbpj2ncfcfhc","page_id":"14qjgk812kgk","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-11-07T00:00:08.252-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-07T00:00:08.252-08:00","display_at":"2026-11-07T00:00:08.252-08:00","deliver_notifications":false,"tweet_id":null,"id":"q7rn5ybz5kl3","incident_id":"sbpj2ncfcfhc","custom_tweet":null,"affected_components":null},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-11-06T23:59:07.271-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-06T23:59:07.271-08:00","display_at":"2026-11-06T23:59:07.271-08:00","deliver_notifications":false,"tweet_id":null,"id":"l6ycq1tqc8wp","incident_id":"sbpj2ncfcfhc","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"The published IP ranges for Zoom Meetings and Webinars, Contact Center, and Phone services have been updated, including the removal of decommissioned entries and mask changes. We recommend that network administrators with Zoom-specific firewall or network rules update their systems as soon as possible.\n\nRemoved IPv4 addresses for Zoom Meetings and Webinars:\n3.235.96.0/23\n69.174.108.0/22\n\nNew IPv4 addresses for Zoom Meetings and Webinars:\n3.235.96.26/31\n3.235.96.158/31\n69.174.110.0/23\n\nRemoved IPv4 addresses for Zoom Phone:\n8.5.128.0/24\n69.174.108.0/22\n\nNew IPv4 addresses for Zoom Phone:\n69.174.110.0/23\n\nRemoved IPv4 addresses for Zoom Contact Center:\n3.235.96.0/23\n\nNew IPv4 addresses for Zoom Contact Center:\n3.235.96.26/31\n3.235.96.158/31\n\nFor a complete list, please see: \nhttps://assets.zoom.us/docs/ipranges/Zoom.txt\nhttps://assets.zoom.us/docs/ipranges/ZoomMeetings.txt\nhttps://assets.zoom.us/docs/ipranges/ZoomPhone.txt\nhttps://assets.zoom.us/docs/ipranges/ZoomPhone-TCP443.txt\nhttps://assets.zoom.us/docs/ipranges/ZoomPhone-TCP5091.txt\nhttps://assets.zoom.us/docs/ipranges/ZoomCC.txt\nhttps://assets.zoom.us/docs/ipranges/ZCCFlowScriptCallWidget.txt\n\nA complete list of network firewall IP ranges and domains for Zoom can be found on the Zoom Support site at:\n\nhttps://support.zoom.com/hc/en/article?id=zm_kb\u0026sysparm_article=KB0060548","created_at":"2026-10-07T12:18:59.983-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-07T12:18:59.983-07:00","display_at":"2026-10-07T12:18:59.983-07:00","deliver_notifications":true,"tweet_id":null,"id":"6817wjms17r0","incident_id":"sbpj2ncfcfhc","custom_tweet":null,"affected_components":[{"code":"3z7b6jks10hm","name":"Zoom Meetings - Zoom Meetings","old_status":"operational","new_status":"operational"},{"code":"q4msk5dl4bhm","name":"Zoom Meetings - Zoom Webinars","old_status":"operational","new_status":"operational"},{"code":"0842bncf5q9f","name":"Zoom Phone - Global - Zoom Phone","old_status":"operational","new_status":"operational"},{"code":"s5s5m6flk56z","name":"Zoom CX - Global - Zoom Contact Center","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Zoom Meetings","created_at":"2015-01-26T15:04:39.101-08:00","updated_at":"2026-10-23T09:24:27.592-07:00","position":1,"description":"Access to meetings","showcase":false,"start_date":null,"id":"3z7b6jks10hm","page_id":"14qjgk812kgk","group_id":"6np407v7v25g"},{"status":"operational","name":"Zoom Contact Center","created_at":"2024-03-21T13:14:33.314-07:00","updated_at":"2026-11-06T17:00:09.831-08:00","position":1,"description":null,"showcase":false,"start_date":"2024-03-21T00:00:00.000-07:00","id":"s5s5m6flk56z","page_id":"14qjgk812kgk","group_id":"1bmg0stx4mk0"},{"status":"operational","name":"Zoom Phone","created_at":"2024-09-30T13:36:13.230-07:00","updated_at":"2026-09-20T02:00:07.620-07:00","position":12,"description":null,"showcase":false,"start_date":"2024-09-30T00:00:00.000-07:00","id":"0842bncf5q9f","page_id":"14qjgk812kgk","group_id":"fs7vxs27n4pn"},{"status":"operational","name":"Zoom Webinars","created_at":"2015-01-26T15:04:39.115-08:00","updated_at":"2026-10-12T02:00:35.197-07:00","position":20,"description":"Access to video webinars","showcase":false,"start_date":null,"id":"q4msk5dl4bhm","page_id":"14qjgk812kgk","group_id":"6np407v7v25g"}]},{"name":"Decommissioning Numbers for Zoom Audio Conferencing: November 6, 2026 (No Operational Impact)","status":"completed","created_at":"2026-10-08T16:44:41.329-07:00","updated_at":"2026-11-06T20:00:07.818-08:00","monitoring_at":null,"resolved_at":"2026-11-06T20:00:07.721-08:00","impact":"maintenance","shortlink":"https://stspg.io/nxmrnqj5ldwm","scheduled_for":"2026-11-06T17:00:00.000-08:00","scheduled_until":"2026-11-06T20:00:00.000-08:00","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-10-08T16:44:41.318-07:00","reminder_intervals":null,"id":"k58w17tzq96z","page_id":"14qjgk812kgk","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-11-06T20:00:07.721-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-06T20:00:07.721-08:00","display_at":"2026-11-06T20:00:07.721-08:00","deliver_notifications":false,"tweet_id":null,"id":"dfwh57wpt9pv","incident_id":"k58w17tzq96z","custom_tweet":null,"affected_components":null},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-11-06T17:00:07.381-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-06T17:00:07.381-08:00","display_at":"2026-11-06T17:00:07.381-08:00","deliver_notifications":false,"tweet_id":null,"id":"6syj6xy6wltm","incident_id":"k58w17tzq96z","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be undergoing scheduled maintenance during this time.","created_at":"2026-10-08T16:46:34.368-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-08T16:46:34.368-07:00","display_at":"2026-10-08T16:46:34.368-07:00","deliver_notifications":true,"tweet_id":null,"id":"vchdn31n7cl6","incident_id":"k58w17tzq96z","custom_tweet":null,"affected_components":[{"code":"ntdt65v1f9rv","name":"Zoom Meetings - Meeting Dial-in/Telephony","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"Due to a change with our phone carrier(s), the following Toll-Free or Toll numbers are being decommissioned from Audio Conferencing on 11/6/2026.\n\n \n\nAngola +244 XXXX255009\n\nBahrain +973 XXXX6238\n\nBrunei +673 XXXX309\n\nCosta Rica +506 XXXX425510\n\nEcuador +593 XXXX000785\n\nEgypt +20 XXXX0009608\n\nGhana +233 XXXX84860\n\nKazakhstan +7 XXXX0808315\n\nMacau +853 XXXX1604\n\nQatar +974 XXXX00059\n\nSouth Africa +27 XXXX64584\n\nTaiwan +886 XXXX17473, +886 XXXX99864\n\nUAE +971 XXXX4910899\n\n \n\nAccounts will still have other Toll-Free or Toll numbers available for use.\n\n \n\nPlease make sure to make any necessary updates in your Admin Portal (https://zoom.us/account/setting?tab=telephony) to ensure availability for use of the remaining Toll-Free or Toll numbers on your account. If you are not already using the remaining numbers, meetings currently scheduled for 11/6/2026 and onward may need to be rescheduled to ensure the updated Toll-Free or Toll numbers are reflected in the newly scheduled meetings. If meeting invites are not updated to reflect the additional Toll-Free or Toll numbers, participants dialing in will not be able to join using the decommissioned numbers after 11/6/2026. Any newly created meetings scheduled after you’ve updated the numbers in your portal will be automatically updated with the remaining Toll-Free or Toll numbers for future invites.\n\nTo view your current and new numbers in order to make the above changes, please visit your Admin Portal. There you will be able to find all Toll-Free or Toll numbers that will remain supported.","created_at":"2026-10-08T16:44:41.436-07:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-08T16:44:41.436-07:00","display_at":"2026-10-08T16:44:41.436-07:00","deliver_notifications":true,"tweet_id":null,"id":"5j7d27vs2jz1","incident_id":"k58w17tzq96z","custom_tweet":null,"affected_components":[{"code":"3z7b6jks10hm","name":"Zoom Meetings - Zoom Meetings","old_status":"operational","new_status":"operational"},{"code":"ntdt65v1f9rv","name":"Zoom Meetings - Meeting Dial-in/Telephony","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Meeting Dial-in/Telephony","created_at":"2015-01-26T15:08:50.964-08:00","updated_at":"2026-10-12T02:00:27.364-07:00","position":13,"description":"Access to Telephony Services","showcase":false,"start_date":null,"id":"ntdt65v1f9rv","page_id":"14qjgk812kgk","group_id":"6np407v7v25g"}]},{"name":"Scheduled Maintenance – Contact Center Services: November 06, 2026","status":"completed","created_at":"2026-11-06T01:28:04.493-08:00","updated_at":"2026-11-06T17:00:10.453-08:00","monitoring_at":null,"resolved_at":"2026-11-06T17:00:10.217-08:00","impact":"maintenance","shortlink":"https://stspg.io/384j4q2stpcm","scheduled_for":"2026-11-06T15:00:00.000-08:00","scheduled_until":"2026-11-06T17:00:00.000-08:00","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-11-06T14:00:16.627-08:00","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-11-06T01:28:04.482-08:00","reminder_intervals":null,"id":"rc9rf9h1hw4q","page_id":"14qjgk812kgk","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-11-06T17:00:10.217-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-06T17:00:10.217-08:00","display_at":"2026-11-06T17:00:10.217-08:00","deliver_notifications":false,"tweet_id":null,"id":"ls8t2vdcyc04","incident_id":"rc9rf9h1hw4q","custom_tweet":null,"affected_components":[{"code":"s5s5m6flk56z","name":"Zoom CX - Global - Zoom Contact Center","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-11-06T15:00:12.279-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-06T15:00:12.279-08:00","display_at":"2026-11-06T15:00:12.279-08:00","deliver_notifications":false,"tweet_id":null,"id":"xw7l87c4y8j7","incident_id":"rc9rf9h1hw4q","custom_tweet":null,"affected_components":[{"code":"s5s5m6flk56z","name":"Zoom CX - Global - Zoom Contact Center","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-11-06T14:00:16.052-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-06T14:00:16.052-08:00","display_at":"2026-11-06T14:00:16.052-08:00","deliver_notifications":true,"tweet_id":null,"id":"twh4tdkw6p80","incident_id":"rc9rf9h1hw4q","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We are currently performing scheduled maintenance on our Contact Center infrastructure. During this window, support calls will continue to be accepted and handled as normal; however, response times may be slower than usual as our team works through the maintenance activities.\n\nWe appreciate your patience and apologize for any inconvenience. We will provide an update once maintenance is complete.","created_at":"2026-11-06T01:28:04.604-08:00","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-11-06T01:28:04.604-08:00","display_at":"2026-11-06T01:28:04.604-08:00","deliver_notifications":true,"tweet_id":null,"id":"2yhlh67crv7c","incident_id":"rc9rf9h1hw4q","custom_tweet":null,"affected_components":[{"code":"s5s5m6flk56z","name":"Zoom CX - Global - Zoom Contact Center","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Zoom Contact Center","created_at":"2024-03-21T13:14:33.314-07:00","updated_at":"2026-11-06T17:00:09.831-08:00","position":1,"description":null,"showcase":false,"start_date":"2024-03-21T00:00:00.000-07:00","id":"s5s5m6flk56z","page_id":"14qjgk812kgk","group_id":"1bmg0stx4mk0"}]}]
}