Issue with Zoom Client 6.7 on iOS for subset of Users

Incident Report for Zoom

Resolved

This incident has been resolved.
Posted Dec 17, 2025 - 13:52 PST

Update

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Posted Dec 17, 2025 - 06:49 PST

Monitoring

The service degradation affecting Zoom meetings has been successfully resolved. We have rolled out new iOS client version to App Store: Zoom Workplace 6.7.1 and Zoom Workplace for Intune 6.7.1. Customers who are on 6.7.0 currently can download the upgraded 6.7.1 version.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Posted Dec 16, 2025 - 23:33 PST

Identified

We have successfully identified the root cause affecting Zoom meetings on client version 6.7 on iOS devices.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Posted Dec 16, 2025 - 20:11 PST

Update

Investigation continues. We will provide further updates when they become available.
Posted Dec 16, 2025 - 18:42 PST

Update

Investigation continues. We will provide further updates when they become available.
Posted Dec 16, 2025 - 16:56 PST

Update

Investigation continues. We will provide further updates when they become available.
Posted Dec 16, 2025 - 13:49 PST

Investigating

We are currently investigating Zoom client version 6.7 on iOS devices that are running MDM or content policy inspection are unable to join meetings.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Posted Dec 16, 2025 - 12:38 PST
This incident affected: Zoom Meetings (Zoom Meetings).