We are continuing to work with our underlying carrier for the service degradation affecting outbound SMS messages for a subset of users in the US region.
We will keep you informed with timely updates as progress is made.
Posted Nov 11, 2026 - 19:24 PST
Update
We are continuing to work on a fix for this issue.
Posted Nov 11, 2026 - 18:40 PST
Identified
We are currently investigating a service degradation affecting outbound SMS messages for a subset of users in the US region. Inbound SMS remains operational and unaffected.
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Posted Nov 11, 2026 - 18:21 PST
This incident affects: Zoom Phone - NORTH AMERICA (SMS/MMS (Inbound/Outbound)), Zoom CX - NORTH AMERICA (SMS/MMS (Inbound/Outbound)), and Zoom Meetings (SMS (Send meeting invite via SMS)).