Service Degradation Affected Inbound and Outbound Calls for Zoom Contact Center

Incident Report for Zoom

Resolved

This incident has been resolved and the affected services have been restored.
Posted Oct 06, 2026 - 20:42 PDT

Monitoring

On 10/07/2026, Between 2:32 UTC to 2:44 UTC, A subset of users may have experienced issues with inbound and outbound calls for Zoom Contact Center.

This incident has been resolved and the affected services have been restored.
Posted Oct 06, 2026 - 20:30 PDT
This incident affected: Zoom CX - Global (Zoom Contact Center).