Service Degradation Affecting Zoom Phone and Contact Center Audio in US Region

Incident Report for Zoom

Resolved

This incident has been resolved and the affected services have been restored.

Posted Sep 03, 2026 - 07:00 PDT

Monitoring

On September 03, between 12:02 UTC to 12:17 UTC, subset of users might have experienced Zoom Phone and Contact Center audio degradation in US region. The issue has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.

Posted Sep 03, 2026 - 06:42 PDT

This incident affected: Zoom Phone - NORTH AMERICA (Zoom Phone) and Zoom CX - NORTH AMERICA (Zoom Contact Center).