Issue affecting a subset of Zoom Phone outbound calls in United Kingdom.

Incident Report for Zoom

Update

We continue to identify the root cause with our underlying carrier affecting Zoom Phone outbound for a subset of user calls in United Kingdom.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.

Posted Jan 30, 2026 - 19:01 PST

Update

We continue to identify the root cause with our underlying carrier affecting Zoom Phone outbound for a subset of user calls in United Kingdom.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

Posted Jan 30, 2026 - 08:12 PST

Identified

We have successfully identified the root cause with our underlying carrier affecting Zoom Phone outbound for a subset of user calls in United Kingdom.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

Posted Jan 30, 2026 - 06:12 PST

Update

We continue to investigate a service degradation with Zoom Phone outbound affecting a subset of user calls in United Kingdom.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

Posted Jan 30, 2026 - 05:37 PST

Investigating

We are currently investigating a service degradation with Zoom Phone outbound affecting a subset of user calls in United Kingdom.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

Posted Jan 30, 2026 - 04:39 PST

This incident affects: Zoom Phone - EMEA (Calling (Inbound/Outbound)).