Zoom Contact Center Update: 10/18/2025 (No Operational Impact)

Scheduled Maintenance Report for Zoom

Completed

The scheduled maintenance has been completed.

Posted Oct 18, 2025 - 02:00 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Oct 17, 2025 - 17:00 PDT

Scheduled

We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067626 for more details. This update includes a new route to callback option for handling queue overflow.

There is no operational impact. All services will be available during this scheduled update.

Posted Oct 13, 2025 - 09:47 PDT

This scheduled maintenance affected: Zoom CX - Global (Zoom Contact Center).