Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 13, 2025 - 17:00 PDT
Scheduled
Zoom is continuously optimizing our global footprint to improve performance and availability for our customers. As a reminder, on September 5, 2025 Zoom plans to decommission our Conference Room Connector (CRC) services in multiple locations and move services to our newer data centers. The locations we are moving out of and their replacements, are listed in the tables below.
Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using Zoom CRC DNS domain names for each of these data centers will not be affected by this change.
Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using the CRC IP addresses for the old data centers must begin using the new CRC IP addresses listed in the table before the decommissioning date.
Americas Region Location: East Coast, US Old Zoom Datacenter: NY Old CRC IP addresses: 162.255.36.11, 162.255.36.138 New Zoom Datacenter: IAD New CRC IP address: 206.247.11.121
Location: West Coast, US Old Zoom Datacenter: SC Old CRC IP addresses: 162.255.37.11, 162.255.37.138 New Zoom Datacenter: SJC New CRC IP address: 144.195.19.161
For any questions or concerns, please contact your account team or Zoom Support.
FAQ What is changing? Zoom Conference Room Connector (CRC) in multiple Zoom data centers is being decommissioned in favor of newer data centers to support improved performance and availability.
When is this planned? September 5, 2025
What do I, as a customer, need to do? In most cases nothing and the use of newer data centers such as IAD and SJC will be automatic. Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using the old CRC IP addresses for the old data centers listed in this notice must begin using the new CRC IP addresses before the decommissioning date.
Do I need to update my firewall, proxy, or other systems to allow communications with these new data centers? Following the guidelines in https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065748 will help customers connect to the available Zoom data centers globally. As Zoom scales to meet customer demand and enable future products, platform IP addresses and network ranges will change to accommodate service growth and seasonal load spikes. As these services and ranges frequently evolve, Zoom does not provide specific IP address ranges assigned to geographical locations.
Will this be the only data center change? As Zoom continuously optimizes our global footprint to improve performance and availability, the addition and removal of data centers is an ongoing process. Following the guidance in https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065748 will help customers connect to the available Zoom data centers.
Posted Aug 13, 2025 - 15:38 PDT
This scheduled maintenance affected: Zoom Meetings (Zoom Conference Room Connector).