Issue with SMS 2FA messages impacting a subset of users in United States

Incident Report for Zoom

Resolved

This incident has been resolved.

Posted Aug 05, 2025 - 23:36 PDT

Monitoring

Our provider has implemented a fix and we are observing recovery of the services. We will continue to monitor and provide updates as we have them.

Posted Aug 05, 2025 - 23:26 PDT

Update

We continue to investigate the issue with our provider and will provide updates as we have them.

Posted Aug 05, 2025 - 22:31 PDT

Identified

Our monitoring has detected service degradation with SMS Two-Factor Authentication (2FA) messages impacting a subset of users. We will provide updates as we have them.

Posted Aug 05, 2025 - 21:31 PDT

This incident affected: Zoom Website (Web Portal).