Zoom Contact Center Update: 7/18/2026 (No Operational Impact)

Scheduled for Jul 17, 17:00 PDT - Jul 18, 02:00 PDT

Scheduled

We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067626 for more details. This update includes workforce management scheduling and adherence analysis capabilities in CX Analytics.

There is no operational impact. All services will be available during this scheduled update.

Posted Jul 14, 2026 - 11:36 PDT

This scheduled maintenance affects: Zoom CX - Global (Zoom Contact Center).