Service Degradation Affecting Zoom AIC and Zoom Virtual Agent in US region.

Incident Report for Zoom

Resolved

This incident has been resolved and the affected services have been restored.

Posted Mar 17, 2026 - 01:08 PDT

Monitoring

The service degradation affecting Zoom AIC and Zoom Virtual Agent in US region has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.

Posted Mar 17, 2026 - 00:38 PDT

Update

We continue to work on a fix for this issue and will provide updates as soon as there is more information to share.

Posted Mar 16, 2026 - 23:35 PDT

Identified

We have successfully identified the root cause affecting Zoom AIC and Zoom Virtual Agent in US region.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

Posted Mar 16, 2026 - 22:18 PDT

Update

We are continuing to investigate this issue and will provide updates as soon as there is more information to share.

Posted Mar 16, 2026 - 21:50 PDT

Update

We are continuing to investigate this issue and will provide updates as soon as there is more information to share.

Posted Mar 16, 2026 - 20:54 PDT

Update

We are continuing to investigate this issue and will provide updates as soon as there is more information to share.

Posted Mar 16, 2026 - 20:14 PDT

Investigating

We are currently investigating a service degradation affecting Zoom AIC and Zoom Virtual Agent in US region.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

Posted Mar 16, 2026 - 19:30 PDT

This incident affected: Zoom Virtual Agent - NORTH AMERICA (Voice Agent, Chat Agent), Zoom Chat (Zoom AIC), and Zoom Meetings (Zoom AIC).