Service Degradation Affecting Zoom Chat Compose and SMS Summarisation with AI Companion

Incident Report for Zoom

Resolved

This incident has been resolved and the affected services have been restored.

Posted Oct 16, 2026 - 23:56 PDT

Monitoring

A service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.

Posted Oct 16, 2026 - 23:16 PDT

Identified

We have successfully identified the root cause of a service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion.

Our team is actively working on a resolution and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

Posted Oct 16, 2026 - 23:13 PDT

Investigating

We are currently investigating a service degradation affecting Zoom Chat Compose and SMS Summarisation with AI Companion.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

Posted Oct 16, 2026 - 23:10 PDT

This incident affected: Zoom Chat (Zoom AI) and Zoom Phone - Global (Zoom AIC).