This incident has been resolved and the affected services have been restored.
Posted Nov 26, 2025 - 22:08 PST
Monitoring
A subset of users experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Posted Nov 26, 2025 - 21:58 PST
Update
Our team continues to work on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience
Posted Nov 26, 2025 - 21:34 PST
Identified
We have successfully identified the root cause where a subset of users are still experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Posted Nov 26, 2025 - 19:18 PST
Monitoring
A subset of users experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Posted Nov 26, 2025 - 19:09 PST
Identified
We have successfully identified the root cause where a subset of users are experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
Posted Nov 26, 2025 - 18:49 PST
Investigating
A subset of users are experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Posted Nov 26, 2025 - 18:26 PST
This incident affected: Zoom Phone - APAC (Calling (Inbound/Outbound)) and Zoom CX - APAC (Voice (Inbound/Outbound)).