Service Degradation Affecting Zoom Outbound SMS in the AU Region

Incident Report for Zoom

Resolved

This incident has been resolved and the affected services have been restored.

Posted Dec 16, 2025 - 16:53 PST

Monitoring

The outbound SMS problems affecting users in the AU region have now been fully resolved. Our teams will continue to monitor the situation closely and update you on any new developments.

Posted Dec 16, 2025 - 16:34 PST

Investigating

We are currently investigating a service degradation affecting Zoom Outbound SMS in the AU Region.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

Posted Dec 16, 2025 - 15:50 PST

This incident affected: Zoom Phone - AUSTRALIA (SMS/MMS (Inbound/Outbound)).