Service Degradation Affecting Zoom Virtual Agent and Zoom Contact Center in US region

Incident Report for Zoom

Resolved

This incident has been resolved and the affected services have been restored.

Posted Sep 21, 2026 - 09:33 PDT

Monitoring

The issue affecting Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0 functionality has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

Posted Sep 21, 2026 - 09:20 PDT

Identified

We have identified the service degradation where users may be experiencing issues with Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

Posted Sep 21, 2026 - 08:45 PDT

This incident affected: Zoom Virtual Agent - NORTH AMERICA (Chat Agent) and Zoom CX - NORTH AMERICA (AI Expert Assist).