A subset of users experiencing issues while sending emails through Zoom Mail.

Incident Report for Zoom

Resolved

This incident has been resolved.

Posted Oct 17, 2025 - 21:05 PDT

Monitoring

We have fixed the issue where a subset of users were experiencing issues while sending emails through Zoom Mail. We will continue to monitor and provide updates as soon as there is more information to share.

Posted Oct 17, 2025 - 20:50 PDT

Identified

We have identified the cause for service degradation where a subset of users would be experiencing issues while sending emails through Zoom Mail. Our engineers are currently working on the fix. Zoom will provide updates as soon as there is more information is available.

Posted Oct 17, 2025 - 19:48 PDT

Investigating

We have detected service degradation where a subset of users would be experiencing issues while sending emails through Zoom Mail. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.

Posted Oct 17, 2025 - 19:43 PDT

This incident affected: Zoom Mail (Mail).