A subset of users are experiencing issues with Workforce Management in certain US regions.

Incident Report for Zoom

Resolved

This incident has been resolved.

Posted Oct 18, 2025 - 19:41 PDT

Monitoring

We have fixed the issue where a subset of users were experiencing some issue with Workforce Management for certain US regions. We will continue to monitor and provide updates as soon as there is more information to share.

Posted Oct 18, 2025 - 19:24 PDT

Investigating

We have detected service degradation where a subset of users would be experiencing some issue in Workforce Management for few US regions. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.

Posted Oct 18, 2025 - 19:23 PDT

This incident affected: Zoom Workforce Management.