Zoom Contact Center Update: January 17, 2026 (No Operational Impact)

Scheduled for Jan 16, 17:00 PST - Jan 17, 02:00 PST

Scheduled

We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067626 for more details. This update includes new ringing event and agent metadata for engagement events.

There is no operational impact. All services will be available during this scheduled update.

Posted Jan 12, 2026 - 18:46 PST

This scheduled maintenance affects: Zoom CX - Global (Zoom Contact Center).