A subset of users may experience delays or failures with AI Companion meeting summary, Team Chat and Zoom Docs compose

Incident Report for Zoom

Resolved

The issue with AI Companion has been resolved.

Posted Aug 18, 2025 - 15:35 PDT

Monitoring

The issue with AI Companion has been mitigated and service has returned, we will continue to monitor the service and provide a final update shortly.

Posted Aug 18, 2025 - 15:18 PDT

Identified

The issue with AI Companion has been identified and the team is taking steps to restore service. Will provide more updates as we receive them.

Posted Aug 18, 2025 - 15:09 PDT

Investigating

We are investigating issues with AI Companion affecting meeting summaries, Team Chat and Zoom Docs compose. We will provide more updates as we receive them.

Posted Aug 18, 2025 - 14:45 PDT

This incident affected: Zoom Chat (Zoom AIC), Zoom Docs, and Zoom Meetings (Zoom AIC).