Issues making and receiving calls in Zoom Phone (US zones)

Incident Report for Zoom

Resolved

The issues with making and receiving calls in Zoom Phone have been resolved.

Posted Mar 17, 2020 - 15:46 PDT

Monitoring

We have implemented further fixes for the issue with making and receiving calls in Zoom Phone. Users may need to log out and back into the Zoom application. We will continue to monitor this fix.

Posted Mar 17, 2020 - 13:34 PDT

Identified

We have implemented a fix and are actively monitoring issues with making and receiving calls through Zoom Phone. We are currently working to resolve intermittent issues with Bring Your Own Carrier and Contact Center features.

Posted Mar 17, 2020 - 10:46 PDT

Investigating

We have received reports of issues making and receiving calls through Zoom Phone in our US zones. Our engineering and operations teams are investigating.

Posted Mar 17, 2020 - 08:50 PDT

This incident affected: Zoom Phone - NORTH AMERICA (Zoom Phone).