Service Degradation Affecting AIC Web Search for a subset of users in US Region

Incident Report for Zoom

Resolved

This incident has been resolved and the affected services have been restored.

Posted Feb 16, 2026 - 14:41 PST

Monitoring

Our third party vendor has successfully resolved the issue which affected AIC Web Search for a subset of users in the US Region.

We will continue to monitor the situation closely and keep you informed of any further developments.

Thank you for your patience.

Posted Feb 16, 2026 - 14:30 PST

Identified

We have identified an issue with our third party vendor which is affecting AIC Web Search for a subset of users in the US Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

Posted Feb 16, 2026 - 14:02 PST

This incident affected: Zoom Meetings (Zoom AIC).