A subset of users are experiencing intermittent Zoom Phone and Zoom Contact Center Inbound and Outbound call service degradation in South Africa region.
This incident has been resolved and the affected services have been restored.
Posted Jan 12, 2026 - 07:01 PST
Monitoring
The issue affecting Zoom Phone and Zoom Contact Center Inbound and Outbound call services in South Africa region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Posted Jan 12, 2026 - 06:40 PST
Update
We have successfully identified the root cause affecting Zoom Phone and Zoom Contact Center Inbound and Outbound call services.
Our team is actively working with our carrier partner, and the outbound call issue has been resolved and currently working on a resolution for inbound call issue and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Posted Jan 12, 2026 - 05:37 PST
Update
We have successfully identified the root cause affecting Zoom Phone and Zoom Contact Center Inbound and Outbound call services.
Our team is actively working with our carrier partner on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
Posted Jan 12, 2026 - 04:30 PST
Identified
We have successfully identified the root cause affecting Zoom Phone and Zoom Contact Center Inbound and Outbound call services.
Our team is actively working with our carrier partner on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Posted Jan 12, 2026 - 03:39 PST
Investigating
We are currently investigating a service degradation affecting Zoom Phone and Zoom Contact Center Inbound and Outbound call services.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Posted Jan 12, 2026 - 03:25 PST
This incident affected: Zoom CX - EMEA (Zoom Contact Center) and Zoom Phone - EMEA (Calling (Inbound/Outbound)).