Service Degradation Affecting outbound SMS service in Australia Region.

Incident Report for Zoom

Resolved

This incident has been resolved and the affected services have been restored.

Posted Jan 13, 2026 - 23:40 PST

Monitoring

The service degradation affecting outbound SMS service in Australia Region has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.

Posted Jan 13, 2026 - 22:44 PST

Identified

We have successfully identified the root cause affecting outbound SMS service in Australia Region.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

Posted Jan 13, 2026 - 22:28 PST

Investigating

We are currently investigating a service degradation affecting outbound SMS service in Australia Region.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

Posted Jan 13, 2026 - 21:52 PST

This incident affected: Zoom Phone - AUSTRALIA (SMS/MMS (Inbound/Outbound)) and Zoom CX - AUSTRALIA (SMS (Inbound/Outbound)).