Service Degradation affecting multiple Services in the North America region

Incident Report for Zoom

Resolved

This incident has been resolved and the affected services have been restored.

Posted May 20, 2026 - 14:45 PDT

Monitoring

We have successfully restored all affected services. We apologies for the service interruption and will be monitoring closely.

Posted May 20, 2026 - 14:22 PDT

Update

We have successfully identified the root cause affecting multiple services in the North America region.

Several services have restored and we are actively investigating restoration for the remaining services.

Thank you for your patience.

Posted May 20, 2026 - 14:13 PDT

Identified

We have successfully identified the root cause affecting multiple services in the North America region.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

Posted May 20, 2026 - 14:06 PDT

Update

We are continuing to investigate this issue.

Posted May 20, 2026 - 14:01 PDT

Update

We are continuing to investigate this issue.

Posted May 20, 2026 - 14:00 PDT

Investigating

We are continuing to investigate this issue.

Posted May 20, 2026 - 13:58 PDT

Identified

Posted May 20, 2026 - 13:54 PDT

Update

We are continuing to investigate this issue.

Posted May 20, 2026 - 13:42 PDT

Investigating

We are currently investigating a service degradation with multiple services in the North America region.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

Posted May 20, 2026 - 13:33 PDT

This incident affected: Zoom Developer Platform (Marketplace), Zoom Support (Chatbot), Zoom CX - Global (3rd Party Integration Clients (e.g. Salesforce, ServiceNow, Zendesk, Meta), Cobrowse, 3rd Party Messaging/Social (Inbound/Outbound)), Zoom Docs, Zoom Events, and Zoom Meetings (Zoom Webinars).