We have resolved the issue causing service degradation where subset of users would be experienced issues with Zoom Phone inbound calls in South Africa region. We will continue to monitor and provide updates as we have them.
Posted Oct 15, 2025 - 10:58 PDT
Update
We continue to work on a fix for this issue & will provide updates as soon as there is more information to share.
Posted Oct 15, 2025 - 08:30 PDT
Identified
We have identified the issue causing service degradation where subset of users would be experiencing issues with Zoom Phone inbound calls in South Africa region. We will continue to provide updates as we have them.
Posted Oct 15, 2025 - 05:04 PDT
Investigating
We have detected service degradation where a subset of users may experience issues with Zoom Phone inbound calls in South Africa region. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Posted Oct 15, 2025 - 03:43 PDT
This incident affected: Zoom Phone - EMEA (Calling (Inbound/Outbound)).