Service Degradation Affected Incoming and Outgoing Calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events
On 10/01/2026, Between 15:33 UTC to 15:37 UTC, a subset of users may have experienced service degradation affected incoming and outgoing calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events.
This incident has been resolved and the affected services have been restored.
Posted Oct 01, 2026 - 09:49 PDT
Monitoring
On 10/01/2026, Between 15:33 UTC to 15:37 UTC, a subset of users may have experienced service degradation affected incoming and outgoing calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events.
This incident has been resolved and the affected services have been restored.
Posted Oct 01, 2026 - 09:08 PDT
This incident affected: Zoom Meetings (Zoom Meetings, Recording, Zoom Webinars Plus and Events), Zoom CX - NORTH AMERICA (Zoom Contact Center, Voice (Inbound/Outbound)), Zoom Virtual Agent - Global (Zoom Virtual Agent, Voice Agent), Zoom Mail (Calendar, Mail), Zoom CX - Global (Zoom Contact Center), Zoom Virtual Agent - NORTH AMERICA (Voice Agent), and Zoom Events.