Service Degradation Affecting Zoom Phone Audio in Japan

Incident Report for Zoom

Resolved

This incident has been resolved and the affected services have been restored.

Posted Sep 03, 2026 - 22:35 PDT

Monitoring

On September 04, between 02:54 AM UTC to 03:04 AM UTC, subset of users in Japan might have experienced Zoom Phone audio degradation due to an issue with our vendor.

Our team will continue to monitor the situation closely and keep you informed of any further developments.

Posted Sep 03, 2026 - 22:23 PDT

This incident affected: Zoom Phone - JAPAN (Zoom Phone).