We have fixed the issue where a subset of users in Japan may experience connectivity problems when attempting to reach the Zoom Technical Support number via Zoom Phone. We will continue to monitor & provide updates as soon as there is more information to share.
Posted Aug 15, 2025 - 02:32 PDT
Identified
We have identified the cause for the service degradation. Our engineers are currently working on the fix. Zoom will provide updates as soon as there is more information to share.
Posted Aug 15, 2025 - 00:33 PDT
Update
We are continuing to investigate the reported issue in which a subset of users may experience connectivity problems when attempting to reach the Zoom Technical Support number via Zoom Phone. Further updates will be provided as they become available.
Posted Aug 15, 2025 - 00:01 PDT
Investigating
We have detected service degradation where a subset of users in Japan would be experiencing connectivity issues while attempting to connect to the Zoom Technical Support number. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Posted Aug 14, 2025 - 23:04 PDT
This incident affected: Zoom CX - JAPAN (Zoom Contact Center).