Service degradation with clinical notes service.

Incident Report for Zoom

Resolved

This incident has been resolved and the affected services have been restored.
Posted Feb 10, 2026 - 11:08 PST

Monitoring

The service degradation with Clinical Notes has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Posted Feb 10, 2026 - 10:56 PST

Update

Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.
Posted Feb 10, 2026 - 10:12 PST

Update

Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.
Posted Feb 10, 2026 - 09:12 PST

Update

Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.
Posted Feb 10, 2026 - 08:07 PST

Update

Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.
Posted Feb 10, 2026 - 07:07 PST

Identified

We have identified the issue causing service degradation affecting Clinical Notes.

We are working with the vendor and will provide updates as we have them.
Posted Feb 10, 2026 - 06:07 PST

Investigating

We are currently investigating a service degradation affecting Clinical notes impacting a subset of users.
Posted Feb 10, 2026 - 05:53 PST
This incident affected: Clinical Notes.