Zoom Contact Center Update: November 14, 2026 (No Operational Impact)

Scheduled for Nov 13, 17:00 PST - Nov 14, 02:00 PST

Scheduled

We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067626 for more details. This update includes transfer and release controls that vary based on engagement type in Smart Embed.

There is no operational impact. All services will be available during this scheduled update.

Posted Nov 10, 2026 - 09:28 PST

This scheduled maintenance affects: Zoom CX - Global (Zoom Contact Center).