Service Degradation Affecting Zoom Contact Center in the Saudi Arabia region.

Incident Report for Zoom

Resolved

This incident has been resolved and the affected services have been restored.

Posted Jan 30, 2026 - 12:45 PST

Monitoring

The service degradation affecting Zoom Contact Center inbound/outbound call failures in the Saudi Arabia region has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.

Posted Jan 30, 2026 - 12:21 PST

Identified

We have successfully identified the root cause affecting Zoom Contact Center inbound/outbound call failures in the Saudi Arabia region.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

Posted Jan 30, 2026 - 12:09 PST

Investigating

We are currently investigating a service degradation affecting Zoom Contact Center inbound/outbound call failures in the Saudi Arabia region.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

Posted Jan 30, 2026 - 11:52 PST

This incident affected: Zoom CX - EMEA (Voice (Inbound/Outbound)).