Service Degradation Affecting Zoom Phone Calls in China Region

Incident Report for Zoom

Update

We have successfully identified the root cause affecting Zoom Phone calls for users with phone numbers that have a specific prefix in Shanghai China.

Our team is actively working with our underlying carrier on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Posted Nov 13, 2026 - 03:30 PST

Identified

We have successfully identified the root cause affecting Zoom Phone calls for users with phone numbers that have a specific prefix in Shanghai China.

Our team is actively working with our underlying carrier on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Posted Nov 13, 2026 - 01:45 PST
This incident affects: Zoom Phone - HONG KONG/CHINA (Calling (Inbound/Outbound)).