A fix has been implemented by our partner at 1.24am (Pacific Daylight Time) this morning and service has been restored.
Posted Aug 05, 2025 - 18:20 PDT
Identified
Our carrier partner has identified the cause, and we’re working closely with the team to drive the resolution. Given the nature of the issue and the steps involved, the current tentative recovery timeline is set for Tuesday, 5th August (China Standard Time). We’ll continue to monitor progress and provide timely updates as more information becomes available.
Posted Aug 02, 2025 - 02:54 PDT
Update
We are continuing to work with our carrier partner to resolve the call failures affecting a subset of Zoom Phone users in Guangzhou (area code 20) and Shenzhen (area code 755). We will provide further updates as soon as more information becomes available.
Posted Aug 01, 2025 - 19:07 PDT
Update
We continue to experience call failures affecting a subset of Zoom Phone users with phone numbers in Guangzhou (area code 20) and Shenzhen (area code 755) in China, and we are actively working with our carrier partner to resolve this issue. We will continue to provide updates as we have them.
Posted Aug 01, 2025 - 12:21 PDT
Investigating
We are currently experiencing call failures affecting a subset of Zoom Phone users with phone numbers in Guangzhou (area code 20) and Shenzhen (area code 755) in China, and we are actively working with our carrier partner to resolve this issue.
Posted Aug 01, 2025 - 08:36 PDT
This incident affected: Zoom Phone - APAC (Calling (Inbound/Outbound)).