Users in Hong Kong may be experiencing issues with outbound calls.

Incident Report for Zoom

Resolved

This incident has been resolved.

Posted Sep 16, 2025 - 23:55 PDT

Monitoring

We have resolved the issue with the help of our Carrier partner where users were unable to make outbound calls in Hong Kong. We will continue to monitor and provide updates as we have them.

Posted Sep 16, 2025 - 22:33 PDT

Identified

We have identified the issue where users are unable to make outbound calls in Hong Kong. Our engineers are currently working with our Carrier partner on the fix. Zoom will provide updates as soon as there is more information to share.

Posted Sep 16, 2025 - 22:16 PDT

Investigating

We have received reports of users being unable to make outbound calls in Hong Kong. Our engineers are currently investigating the issue with our Carrier partner. Zoom will provide updates as soon as there is more information to share.

Posted Sep 16, 2025 - 21:00 PDT

This incident affected: Zoom Phone - HONG KONG/CHINA (Calling (Inbound/Outbound)).