Service Degradation Affecting Customer Using Polycom Devices Going Offline

Incident Report for Zoom

Identified

The root cause affecting service degradation with a subset of users with Polycom devices going offline has been identified.

We will keep you informed with timely updates as progress is made.
Posted Sep 25, 2026 - 13:20 PDT

Update

We are continuing to investigate this issue and will provide updates as soon as there is more information to share.

Thank you for your patience.
Posted Sep 25, 2026 - 12:11 PDT

Investigating

We are currently investigating a service degradation with a subset of users with Polycom devices going offline.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Posted Sep 25, 2026 - 10:45 PDT
This incident affects: Zoom Phone - Global (Devices (Softphones/Deskphones)).