Zoom Contact Center Update

Scheduled Maintenance Report for Zoom

Completed

The scheduled maintenance has been completed.
Posted Aug 15, 2026 - 02:01 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Aug 14, 2026 - 17:01 PDT

Scheduled

We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067626 for more details. This update includes WhatsApp messaging templates with media headers.

There is no operational impact. All services will be available during this scheduled update.
Posted Aug 10, 2026 - 22:45 PDT
This scheduled maintenance affected: Zoom CX - Global (Zoom Contact Center).