Service Degradation Affecting Zoom Phone and Zoom Contact Center PCI Integration in North America

Incident Report for Zoom

Resolved

This incident has been resolved and the affected services have been restored.

Posted Oct 09, 2026 - 07:29 PDT

Monitoring

On 2026-10-09, between 12:04 UTC to 02:10 UTC users might have experienced issue with Zoom Phone and Zoom Contact Center PCI Integration in North America. The issue has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.

Posted Oct 09, 2026 - 07:17 PDT

This incident affected: Zoom Phone - NORTH AMERICA (PCI Integration) and Zoom CX - NORTH AMERICA (PCI Integration).