Service Degradation Affecting Outbound MMS Services in the US region

Incident Report for Zoom

Update

We continue to work with our underlying carrier in the US region where a subset of users are experiencing issues with outbound MMS services.

We will provide an update as soon as more information becomes available.

Posted Nov 03, 2026 - 11:55 PST

Identified

We have identified an issue with our underlying carrier in US region where a subset of users are experiencing issues with outbound MMS services.

We are actively working with our carrier partner to resolve the issue. We will provide an update as soon as more information becomes available.

Posted Nov 03, 2026 - 09:27 PST

Investigating

We are currently investigating service degradation affecting outbound MMS Services for a subset of users in the US region.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

Posted Nov 03, 2026 - 09:18 PST

This incident affects: Zoom Phone - NORTH AMERICA (SMS/MMS (Inbound/Outbound)).