Issue with Zoom Virtual Agent

Incident Report for Zoom

Resolved

This incident has been resolved.

Posted Nov 18, 2024 - 10:18 PST

Monitoring

We have resolved the issue with a subset of customers experiencing an issue with Zoom Virtual Agent. We will continue to monitor and provide updates as we have them.

Posted Nov 18, 2024 - 09:58 PST

Identified

If a customer retrained and published an intent between 1:00 11/16/2024 and 17:00 11/18/2024 UTC, please make changes to the intent (e.g. remove/add training phrases) and then retrain, republish the intent.

Posted Nov 18, 2024 - 09:28 PST

Investigating

We are seeing a subset of customers experiencing an issue with Zoom Virtual Agent. We will provide updates as we have them.

Posted Nov 18, 2024 - 09:17 PST

This incident affected: Zoom Virtual Agent - Global (Zoom Virtual Agent).