Issue with Zoom AIC, Zoom Learning Center & push notifications services

Incident Report for Zoom

Update

We have identified the issue with subset of users are experiencing issues with AIC, Zoom learning center,ZCC and push notifications services. Zoom will provide updates as we have them.
Posted Oct 20, 2025 - 08:29 PDT

Update

We have identified the issue with subset of users are experiencing issues with AIC, Zoom learning center and push notifications services. Zoom will provide updates as we have them.
Posted Oct 20, 2025 - 07:27 PDT

Identified

We have identified the issue with subset of users are experiencing issues with AIC and push notifications services. Zoom will provide updates as we have them.
Posted Oct 20, 2025 - 07:22 PDT

Update

We have identified the issue with subset of users are experiencing issues with AIC and push notifications services. Zoom will provide updates as we have them.
Posted Oct 20, 2025 - 07:15 PDT

Investigating

A subset of users are experiencing issues with AIC and push notifications services. Zoom will provide updates as soon as there is more information to share.
Posted Oct 20, 2025 - 06:49 PDT
This incident affects: Zoom CX - Global (Zoom Contact Center), Zoom Chat (Chat Messaging: Peer To Peer Messaging, History, Channels, Push Notifications), Zoom Website (Zoom Learning Center), and Zoom Meetings (Zoom AIC).