Service Degradation Affected Inbound and Outbound Calls of Zoom Phone and Contact Center in North America Region

Incident Report for Zoom

Resolved

This incident has been resolved and the affected services have been restored.
Posted Oct 04, 2026 - 01:20 PDT

Monitoring

On 10/04/2026, Between 06:36 UTC to 07:30 UTC, A subset of users may have experienced issues with inbound and outbound calls of Zoom Phone and Contact Center in North America region.

This incident has been resolved and the affected services have been restored.
Posted Oct 04, 2026 - 01:05 PDT
This incident affected: Zoom Phone - NORTH AMERICA (Calling (Inbound/Outbound)) and Zoom CX - NORTH AMERICA (Voice (Inbound/Outbound)).