Issue with file playback for Zoom Clips, Voicemail and Recording

Incident Report for Zoom

Resolved

This incident has been resolved.

Posted Aug 04, 2025 - 20:46 PDT

Monitoring

The issue causing playback delays for Zoom Clips, Voicemails and Recordings has been resolved. We will continue to monitor and provide updates as we have them.

Posted Aug 04, 2025 - 17:50 PDT

Identified

We have identified an issue causing playback delays for Zoom Clips, Voicemails and Recordings. We will continue to provide updates as we have them.

Posted Aug 04, 2025 - 16:30 PDT

This incident affected: Zoom Clips, Zoom Chat (File Transfers: File, Video, Pictures, Voice), and Zoom Phone - Global (Voicemail/Recording/Call Log).