Issue with email delivery and flagged as spam impacting a subset of users

Incident Report for Zoom

Resolved

This incident has been resolved.
Posted Feb 11, 2025 - 11:26 PST

Monitoring

We have resolved the issue causing email delivery failures and emails being flagged as spam for a subset of users. We will continue to monitor and provide updates as we have them.
Posted Feb 11, 2025 - 02:40 PST

Update

We continue to work with our third party provider and will provide updates as we have them.
Posted Feb 11, 2025 - 02:13 PST

Update

We continue to work with our third party provider and will provide updates as we have them.
Posted Feb 11, 2025 - 01:03 PST

Update

We continue to work with our third party provider and will provide updates as we have them.
Posted Feb 11, 2025 - 00:04 PST

Update

We continue to work with our third party provider and will provide updates as we have them.
Posted Feb 10, 2025 - 23:03 PST

Update

We continue to work with our third party provider and will provide updates as we have them.
Posted Feb 10, 2025 - 22:03 PST

Identified

A subset of users may experience an issue with email delivery failures and emails being flagged as spam. Our engineers are working with the third party provider and will provide updates as we have them.
Posted Feb 10, 2025 - 21:03 PST
This incident affected: Zoom Mail (Mail).