Partial Outage Affecting WhatsApp Integration

Incident Report for Zoom

Resolved

This incident has been resolved and the affected services have been restored.

Posted Jan 28, 2026 - 14:00 PST

Monitoring

The partial outage affecting WhatsApp Integration has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.

Posted Jan 28, 2026 - 13:51 PST

Update

Our team continues to work on a resolution, and we will provide additional updates as they become available.

Thank you for your patience.

Posted Jan 28, 2026 - 12:29 PST

Identified

We have successfully identified the root cause affecting WhatsApp Integration.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

Posted Jan 28, 2026 - 10:41 PST

Investigating

We are currently investigating a service degradation with WhatsApp Integration.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

Posted Jan 28, 2026 - 10:27 PST

This incident affected: Zoom CX - Global (3rd Party Integration Clients (e.g. Salesforce, ServiceNow, Zendesk, Meta)).