Zoom Contact Center Update: October 17, 2026 (No Operational Impact)

Scheduled for Oct 16, 17:00 PDT - Oct 17, 02:00 PDT

Scheduled

We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067626 for more details. This update includes warm transfer to flow for voice engagements.

There is no operational impact. All services will be available during this scheduled update.

Posted Oct 13, 2026 - 06:48 PDT

This scheduled maintenance affects: Zoom CX - Global (Zoom Contact Center).