Some meeting summaries that were captured during the October 20 outage may be delayed in their delivery

Incident Report for Zoom

Resolved

This incident has been resolved.

Posted Oct 23, 2025 - 16:27 PDT

Monitoring

The majority of the AI Companion meeting summary backlog generated during the October 20 outage has been successfully processed. We will continue to monitor and provide updates as we have them.

Posted Oct 22, 2025 - 21:09 PDT

Identified

Zoom has identified a backlog of AI Companion meeting summaries that were generated during the outage on October 20 that will need to be re-processed. The team is currently estimating a maximum of 48 hours to process the backlog but updates will be shared as we have them. Summaries currently generated are not affected by this and should be processed as normal.

Posted Oct 21, 2025 - 11:33 PDT

This incident affected: Zoom Meetings (Zoom AIC).