Service Degradation Affecting Zoom AI Expert Assist in US Region.

Incident Report for Zoom

Resolved

This incident has been resolved and the affected services have been restored.
Posted Jul 20, 2026 - 09:55 PDT

Monitoring

Between 07/20/2026 14:38 UTC and 16:01 UTC, a subset of users may have experienced issues affecting Zoom AI Expert Assist in US Region.

We have mitigated the issue and our team will continue to monitor the situation closely and keep you informed of any further developments.
Posted Jul 20, 2026 - 09:35 PDT
This incident affected: Zoom CX - NORTH AMERICA (AI Expert Assist).